Q Source, Inc.Reviews of qsource.com

Reply from Q Source, Inc.Jul 22, 2024

Hi Debbie, We greatly appreciate you taking the time to provide feedback on your experience. We sincerely apologize for any inconvenience caused by the delay in your order. Our commitment is to ensure timely processing and delivery, and we regret that we fell short of your expectations in this instance due to the item being temporarily out of stock. Please rest assured that we took immediate action to ship your order as soon as the item became available. We understand the importance of updates and will strive to improve our notification system to keep our customers informed in a timely manner. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future with the level of service you expect and deserve. Warm regards, The Q Web Team

Reply from Q Source, Inc.Jun 11, 2024

Hi Cheryl, Thank you for your feedback. We understand your concern about the total cost of the item due to the hazmat fee and shipping charges. Please note that the hazmat fee is a standard charge applied for the safe transportation of hazardous materials, and it's beyond our control. Similarly, the shipping cost is determined by various factors like distance, package size, and weight. We strive to provide the best value to our customers and regret any inconvenience caused. We hope you'll consider us for future purchases. Best, Q Web

Reply from Q Source, Inc.Feb 24, 2023

Hi Kelly, We are sorry that your experience was an unsatisfactory one. We do apologize for the tool description. If you have a part that you require and want to ensure it is the correct one you can engage us on Chat, via Email or Call us directly and one of our friendly staff members would be happy to help and provide the best experience possible. We hope you will continue to shop at Q Source for all your Atrix needs. Best QWeb

Reply from Q Source, Inc.Sep 21, 2020

Good Morning Daniel, We do apologize for what you have experienced, I see your order has shipped from our location in New York on Tuesday and expected to deliver by Tuesday the 22nd. Thank you for taking the time to leave us a review about your experience and it is greatly appreciated.

Reply from Q Source, Inc.Jan 17, 2020

Good Morning Kellie, Thank you for leaving your review, it’s greatly appreciated and helps us better serve our customer. We are sorry to hear about your experience and have investigated what happened. We will be reaching out to resolve this and do apologize sincerely about this mishap. We hope to have the pleasure of working you again in the future and again apologize for the inconvenience. Thank you for choosing Q Source 😊

Reply from Q Source, Inc.Nov 19, 2019

Hello Mai, I am sorry to hear about your experience you may have had with us. A customer service manager has reached out to you to discuss your experience and has not heard back yet. Please at your earliest convenience contact us back to discuss this topic. We strive to provide the best customer service and take experiences like this very seriously. We hope to serve you in the future and will await your call/email back. Have a great day 😊

Reply from Q Source, Inc.Oct 24, 2019

Hello Anne, Thank you for your feedback it’s greatly appreciated 😊. We apologize for the inconvenience you have experienced with the shipping delay with your order and we are actively looking into what had caused this longer than normal shipping. We are also looking into when our reviews are sent and the reminder notification to ensure that you will not experience that again. We greatly appreciate your business and your feedback and hope to serve you again. Have a great day!

Reply from Q Source, Inc.Oct 21, 2019

Good Morning Gary, I apologize for the inconvenience you experienced and greatly appreciate your feedback. Steps have been taken to ensure that this does not happen again, and we hope to better serve you in the future. Thank you again for bringing this to our attention and look forward to working with you.