Excellent
Based on 474 reviews
RackUp+Go4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe in the power of adventure. Our team takes great pride in offering customers the freedom to RackUp+Go! Headquartered in Eastern North Dakota, the corporate team at RackUp+Go has become highly proficient at carrying gear from home to other parts of North America. We love East NoDak, but it goes without saying, there are only so many adventures you can take through a wheat field! Our expertise in transporting gear is simply unmatched.
RackUp+Go (rackupgo.com) has 474 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
474 approved reviews, newest moderated first
Andrew
These guys did such an amazing job getting my Yakima roof box to me so quickly. They were really great when I was having huge problems finding any of these anywhere. I would give them six stars if I could
Reply from RackUp+GoSep 23, 2021
Thank you for your business, Andrew!
Evan F.
Your return policy is crap. Opening the box voids the return but how is someone going to know if they like your product without opening the box. Ridiculously stupid. ***EDIT*** Their reply is some gaslighting BS. Their customer support ADMITTED that their return policy was wrong and subsequently changed it after my complaint. They changed their return policy and are now acting like the new policy always existed. They're lying and did not offer to remedy the situation. Instead they posted a lying response. Rack UP+ Go are liars and offer terrible customer support. I don't usually write negative reviews, but I'd give 0 stars if I could. The previous return policy stated - once items are assembled they cannot be returned and have to be returned as they were shipped in their original packaging, unassembled. I assembled my product and was unhappy with it but, after reading the return policy, felt stuck with it and gave a one star review. I then dealt with someone that was rude - and now I see they are lying as well... Here's one part of their email for proof. Lying asses. "On Wed, Sep 22, 2021 at 4:31 PM RackUp+Go (rackupgo.com) wrote: Hi Evan. Ok, so not the open box claim in the review. The return policy is reviewable prior to, during and/or after the order process. I apologize that it was a surprise. I do see in our return policy in one spot where it says "assembled." I will get that updated."
Reply from RackUp+GoSep 22, 2021
Hi Evan, I think you must be mistaken here. Opening the box certainly does not void a return. If you could let us know where you got that impression from, we'll be happy to set it straight. Looking back through correspondence following your order, we have not received any communication from you regarding any issues with your order. If we can be helpful, please allow us the opportunity. Thank you! UPDATE: After discussing with this customer, it seems the intention was to use the product and attempt to return it for a full refund following. After learning that used products are, of course, non-returnable, he became upset and left this review with false information in an attempt to mislead prospective customers. For any customers reading this review, be advised, opening your package certainly does NOT void a return. The customer ordered on 9/4. The next we heard from him was this review. We reached out to the customer in an attempt to understand where this idea came from, and to take care of him. Within the process of attempting to help this customer, it became apparent that he was not being forthright and actually used the product with the intent of returning once he was done with it. So, regarding the claim of changing our policy, we did offer to update the "assembly" section of the return policy for him, as a good-will offering. We stated that we would absolutely accept his product on return if he could just provide pictures showing the product in assembled, but unused condition. This is when he finally admitted that it wasn't just assembled and that he did in fact use the product, at which point he went into a profanity-laced tyraid of vulgar, aggressive and abusive behavior toward our team. We take great pride in our customer service, as displayed through our other reviews. The treatment of our team by this customer was unacceptable, and we just simply will not apologize for being bullied.
Dana
Great price, good communication and item arrived quickly!
Reply from RackUp+GoSep 19, 2021
Thank you for your business, Dana!
SM
Quick delivery and awesome item. I put it on my car and can now haul so much stuff.
Reply from RackUp+GoSep 19, 2021
Thank you for your business, Solange!
E.M.D.
Prompt, excellent service . Even got a call back directly from a founder of the company (Zack) on a question about my order.
Reply from RackUp+GoSep 18, 2021
Thank you for your business!
Tim M.
Product was as advertised. Shipping was lightning quick.
Reply from RackUp+GoSep 15, 2021
Thank you for your business, Tim!
Subi W.
Super fast shipping, had it in stock. Will buy from again if we need more of what they sell. Thank you!
Reply from RackUp+GoSep 15, 2021
Thank you for your business!
Jack
A great experience all around. Price, quality and shipping. Would definitely recommend.
Reply from RackUp+GoSep 12, 2021
Thank you for your business, Jack!
