Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
Jeff B.
Blown away by Cyan and the customer service ethos of this company. We had a small snafu with my phone getting unlocked, and she was checking in with me MULTIPLE times a day, even in her off hours, to make sure it got handled correctly. I felt taken care of from start to finish. Oh yeah, and the cell service is great, too!
Reply from Reach MobileAug 25, 2021
Our customers' satisfaction is our top priority -- super happy to hear that you had this experience! Thanks for writing!
Daniel
Bhumika was really helpful! She got walked me through the process I needed to and made sure I was set to go afterwards. Took almost no time, even to wait for someone to respond.
Reply from Reach MobileAug 25, 2021
Fantastic! Thanks for the review, Daniel!
Margaret B.
Freeda was great in the chat and explained where to look for information on my phone. Her questions were clear and concise.
Reply from Reach MobileAug 25, 2021
Thanks for the review, Margaret!
Sydney L.
Reach Mobile is amazing, but what stands out to me is their customer service! It was outstanding! I recently got a new phone and make a switch from iPhone to android. Right away I saw a problem with my text and calls ( I already had reach SIM and an unlocked phone). Balvinder the customer service rep who helped me for over an hour and a half went to such great lengths to help me. She was super clear in everything she said, and the questions she asked of me. She tried many ways to solve my problem and eventually did! I am a very happy customer of reach mobile and will tell everything to switch to reach mobile because the prices are amazing, and customer service is great! Never had such great service before!
Reply from Reach MobileAug 4, 2021
We do certainly pride ourselves on our Customer Success team -- and Balvinder is one to exemplify these helpful qualities for sure! We appreciate you taking the time with her on chat and are happy to hear everything is all sorted! :-)
Harry N.
Anita helped me to activate my service and she was excellent and patient. Excellent customer support
Reply from Reach MobileAug 4, 2021
Welcome to Reach, Harry! Glad Anita was able to help!
Jacob L.
Entry plan and customer service are great. Anita in customer service was very helpful! Answered any questions I had. Thanks!
Reply from Reach MobileAug 4, 2021
Thank you, Jacob! Welcome aboard!
Mary B.
The Reach CS was very professional and knowledgeable.
Reply from Reach MobileAug 4, 2021
Thanks so much!
Gerald
Anita and Reetika both helped me at different times and both were excellent.
Reply from Reach MobileAug 4, 2021
Thank you for the feedback, Gerald!
