Excellent
Based on 499 reviews
Reach Mobile4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reach is a purpose-driven mobile carrier that costs less and cares more. Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars! • The nation's largest and fastest 5G network • Amazing 24/7 customer support • Save more with Best Fit™ - the plan that pays you back • Get a plan, Give a plan - empower women and students in needDownload the app to sign-up, activate your service, and more... -Manage your plan -View data usage -Purchase data top-ups -Manage autopay and billing -Turn on international roaming and international calling -24/7 chat support Getting started is simple: 1. Select your plan online 2. Get your Welcome Kit in the mail 3. Activate from the convenience of home Can't wait for you to join us!Check Phone CompatibilityView Plans
Reach Mobile (reachmobile.com) has 499 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
499 approved reviews, newest moderated first
Richard H.
Still didnt get money back
Reply from Reach MobileApr 19, 2021
Hey Richard, sorry to hear that things didn’t work out 😕 We have released your card hold. In addition, since we weren’t a good fit, we’re reimbursing your credit card for the shipping because we don’t think you should pay for something you didn’t use. Please let us know if there’s anything else that we can do. Thanks for giving us a try!
Bob D.
Reach Mobile pricing is obviously excellent. But the jewel is support. I just finished a text session with Reetika. An 11 on a scale of 1 to 10. Helped me solve the problem I created and sent me on my way a very happy customer. I've contacted Reach several times while converting first my phone then my wife's. Every time response has been quick, courteous, professional, and accurate. I love Reach. I can't believe I wasted so much time with the big guys.
Reply from Reach MobileApr 20, 2021
Eleven? Heck yeah! We pride ourselves on having the very best customer service in the industry! Glad to know that it's something that you value just as much!
David L.
Bhumika is truly outstanding as a Customer Service Representative for Reach. With some connectivity issues which I created, she bailed me out in great fashion. Unlike some of the Larger providers that do not have humans that can be reached without much difficulty, Reach Mobile does. That is the main reason I switched. The customer service team response quickly and actually provides a service. Bhumika, you rock!!
Reply from Reach MobileApr 14, 2021
We gotta agree - Bhumika totally rocks! And do you know what else? Having HUMANS there to help you when you need it. Happy to know that you appreciate the real-person touch we're integrated within the experience! 💃🕺
Jake
Anita did a fantastic job of being available, polite, and sincere. She fully helped me with the problem and solved it quickly. Thank you!
Reply from Reach MobileApr 14, 2021
Anita is a wonderful new addition to our Reach team! Happy to hear that she was able to help you quickly and oh so nicely 💕
Angelika S.
The price is great. Reach has the best deal I could find and does not require a credit score. Also, I had trouble with texting in the beginning, and that got fixed in less than 30min. Best customer service ever.
Reply from Reach MobileApr 14, 2021
We gotta agree! Why have a credit check? So glad to know that we were able to solve your calling/texting issue quickly!
Carla
I have been using this company for several months, and needed to change my phone and number. I received a new sim card for my new phone and was able to get the old account disconnected. Great service.
Reply from Reach MobileApr 14, 2021
Ha, sounds like the process was pretty smooth! Looking forward to having you stick with us for several more months (...or years, rather!).
Emer L.
Great support! Even over the weekend as chat. Will hope to return again in the near future:)
Reply from Reach MobileApr 14, 2021
We hope to hear from you soon, Emer! Here for you 24/7 (and yes, even on the weekends!)
Frank G.
First, I want to thank the wonderful Customer Support team of Cyan, Reetika and others for making my transition to Reach so seamless. I asked a lot of questions before making the switch from the Big "V" and each was answered with professionalism. I also want to commend Reach for the Best Fit program, it has already saved me considerably over my plan with the other carrier.
Reply from Reach MobileApr 14, 2021
Thank you for the kind words! We think that our customer service team is pretty swell. Yes, we're always happy to answer whatever questions you may have. We want to make sure that you're 100% satisfied and love (and expect!) the experience you get with Reach!
