Excellent
Based on 571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Thomas C.
The lenses were out of stock but they gave me a credit for my inconvenience.
Reply from Replacement Lens ExpressApr 10, 2025
Hi Thomas, Thank you for leaving us such a wonderful review of your recent experience with us. We are thrilled that you love your new lenses. We look forward to seeing you again soon. Thank you Jennifer
Joe
Fantastic price, fast shipping, great application.👍
Reply from Replacement Lens ExpressApr 7, 2025
Hi Joe, Thank you for taking the time to leave us such a great review of your recent shopping experience with RLE. We are thrilled that you chose RLE for your new frame. We look forward to seeing you again. Thank you, Jennifer
Mark F.
I’ve used your company for the last 5 years. Every order has been completed quickly and correctly the first time. Turnaround times are also excellent!
Reply from Replacement Lens ExpressApr 1, 2025
Hello mark, Thank you for taking the time to leave us such a fantastic review of your recent order with us. We appreciate that you continue to shop with RLE for your new Prescription eyeglass lenses. I am thrilled to hear that you are impressed with our products, quality, and services and that you love your new lenses. We look forward to seeing you again soon. Sincerely, Jennifer
Claire C.
They were quick and very reasonable rates. thanks
Reply from Replacement Lens ExpressMar 31, 2025
Hi Claire Thank you for taking the time to rate your experience with RLE. I am pleased to hear that you found our service quick and reasonably prices. We look forward to seeing you again soon. Sincerely, Jennifer
Ed
Excellent customer service above and beyond! Will definitely buy from again.
Reply from Replacement Lens ExpressMar 31, 2025
HI Ed, Thank you for taking the time to leave us such a wonderful review of your recent experience with us. I am thrilled to hear that you are happy with our services. I look forward to working with you again soon. Sincerely, Jennifer
Paul B.
very good customer service
Reply from Replacement Lens ExpressMar 31, 2025
Hi Paul, Thank you for taking the time to rate your experience with RLE. I am pleased to hear that you are very happy with our customer service. It was a pleasure working with you and I look forward to seeing you again soon. Sincerely, Jennifer
Michele D Robinson S.
The quality was good, the price was a bit high but lower than others in this same market. Would use them again.
Reply from Replacement Lens ExpressMar 25, 2025
HI Michele, Thankyou for taking the time to review your recent purchase with us. We are happy to hear that you received your new lenses and you are pleased with the quality. We look forward to seeing you again. Thank you Jennifer
Laurie B.
The wrong lenses were sent, but the invoice had the correct information. I’ve contacted customer service for replacements.
Reply from Replacement Lens ExpressMar 24, 2025
Good Morning Laurie, Thank you for bring it to our attention that you have received the completely wrong Authentic Ray Ban Non-prescription replacement sunglass lenses. I have email you to let you know that I have ordered a new pair of lenses in the correct model, color and size this morning. I am very sorry for our oversight and I will make sure to double check every order before creating the shipping label for each order. Please do not hesitate to reach out to me with any further questions or concerns. Thank you, Jennifer
