Excellent
Based on 571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As global citizens, we strive to offer fair prices to the market, understanding that the prices in optometric practices and other retail facilities are often unreasonably high. Replacement Lens Express is committed to providing its customers with the fastest, highest quality lens replacement service on the web.Our optometric lab has been excelling in the industry for over 70 years. It is our commitment to selection, quality and customer service which have helped us to last in this competitive market for so long.Our online ordering system is quick and easy to use, however, we believe that talking to a real person at any time should always be an option. That's why our service personnel are some of the best in the industry, helping customers understand their lens needs in real-time.Explore Replacement Lens Express NOW to learn why so many of our customers are thrilled with their new lenses!
Replacement Lens Express (replacementlensexpress.com) has 571 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
571 approved reviews, newest moderated first
Mark S.
Great service as usual
Reply from Replacement Lens ExpressOct 31, 2024
Hi Mark, Thank you for taking the time to leave us such a wonderful review. We are happy that you continue to choose RLE for your prescription eye glass lens replacements. We look forward to seeing you again soon. Sincerely, Jennifer
Milo C.
Product and service were top notch, including the total turn around time. The only way it could be improved is to include a post-paid shipping label to send my glasses in to be re-lensed. Considering the total cost, omitting that feels like penny-pinching.
Reply from Replacement Lens ExpressOct 31, 2024
Hi Milo, Thank you for taking the time to leave us such a great review. We are happy to hear you love your new lenses and that you are pleased with our service and quality. We are constantly reviewing our process and thank you for providing us with your suggestions about offering shipping labels for customer's to send their frames in for the relensing service we will take this under review. We look forward to seeing your again in the future. Sincerely, Jennifer
Sharon G.
I ordered replacement lenses for frames that I had from an outdated prescription.I did this to reduce waste. The process was quick and easy and the new lenses are perfect. I highly recommend this service.
Reply from Replacement Lens ExpressOct 30, 2024
HI Sharon, Thank you for taking the time to review your recent experience with RLE we are glad that you chose us to order your new prescription lenses for your existing frame. I am thrilled that you love your new lenses. We hope you have a wonderful holiday season and look forward to seeing you again! Sincerely, Jennifer
Lauren
The lenses are perfect and definitely authentic. Much more affordable than buying an entire new pair of ray bans.
Reply from Replacement Lens ExpressOct 28, 2024
HI Lauren, Thank you for taking the time to leave us such a wonderful review! We are so happy that you chose to shop with RLE for your new prescription lenses. We are thrilled to hear that you love your new lenses and found our prices affordable. We look forward to seeing you again soon! Thank you again and have a wonderful holiday season. Sincerely, Jennifer
April V.
Quality, accuracy timeliness. And exceptional customer service.
Reply from Replacement Lens ExpressOct 28, 2024
HI April, Thank you very much for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled that you chose us for your new prescription eyewear. We look forward to seeing you again soon. Sincerely, Jennifer
Harold P.
First off, in terms of price point it’s about the same as with medical insurance vs. retail. I had no issues with the end product. It’s great in fact! The website was slightly ambiguous for technical questions, however customer service was prompt in responding. I was impressed with their PD measurement requirements gathering because it took some pressure off me doing it myself. Post sales communications were also timely and effective.
Reply from Replacement Lens ExpressOct 28, 2024
HI Harold Thank you very much for taking the time to leave us such a detailed and fantastic review of your recent experience with RLE. We are thrilled that you chose us for your new prescription eyewear. We sincerely appreciate the detailed review you have left us on your entire experience. We look forward to seeing you again soon. Sincerely, Jennifer
Theresa A D.
Company very open and honest about process, delivered product as advertised.
Reply from Replacement Lens ExpressOct 22, 2024
HI Theresa, Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. I am thrilled that you choose to shop with us for your new prescription eyeglass lenses. I am glad to hear that your new lenses have arrived promptly and have met your expectations. We thank you again for choosing RLE for your eyecare needs and look forward to seeing you again in the future. Sincerely, Jennifer
Terry
...coming from a repeat, long time customer, I couldn't be happier with my lenses! That applies to the customer service as well as the communication, which is splendid, and Jen is marvelous! Only good experiences with RLE!
Reply from Replacement Lens ExpressOct 8, 2024
HI Terry, Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate that you choose RLE for your prescription eyewear year after year. It is such a pleasure to work with you. We can't wait to see you again! Take care and stay safe during the upcoming storms. Sincerely, Jennifer
