Rick Case Automotive GroupReviews of rickcase.com

Rick Case sales person's just care about a sale. They will push you into bad deals.... make sure you read over everything BEFORE accepting any offers and do not take the word of the sales person or finance manager. The finance manager will rush you to sign, flipping the papers so you can barely read what you are signing off on. They are a big dealership with predatory practices. Edit: I emailed Marc Riley 12/9 awaiting his response Edit: 12/16 Marc never responded I will assume this is just an automated response to make people think they are working to rectifying the issues and they are not

We loved the experience of buying a used certified preowned VW atlas . The whole process was streamlined, fast, easy, Gregory was so helpful, answered all our questions and very nice. We love our car very much! Thank you! Melinda

My battery died unexpectedly and I showed up at the service dept without an appointment. Justin took care of me and I was in and out with a brand new OEM battery in under 2 hours. Will definitely recommend to my friends

As expected Anthony Pereira was very knowledgeable, helpful and friendly. The only not too good of a deal were the prices on tires!! Too expensive 😕

I had scheduled appointment for 8:00AM, I’ve arrived on time, explained that I would like oil change service and tire rotation. Also, I’ve asked for diagnostic on my proximity sensors (I was getting ACC message), estimate to replace front passenger light (daylight LED did not work) and rear quarter panel glass (broken by my landscape guy). No one called me back, finally when I called around 3:30PM, I was told that someone will call me. Finally when I got call back (around 4:00 PM, no shuttle service) I was informed that the estimate for the repair work is not ready and that I need to wait, and also I was told that I need to wait for my car to be cleaned/washed. Finally I’ve got confirmation at 5:30PM to come to pick my car (they’ve just finished cleaning it). When I went to pick-up my car, it wasn’t washed, it wasn’t vacuumed the oil was not topped off (1/4 below maximum, before it was always topped-off). I am writing this to see if you really care about your business and service to your customers. You service use to be great, that was what separated you from the rest of the dealers. I am supposed to schedule another $2,600 in repairs tomorrow, however if no one calls me back I will switch to another service provider and you will loose me, my family and friends as customers. I am a business owner and I would really be upset if my employees did this to our customers. I hope that you care as I care and that we will be able to move past this. Looking forward hearing back from your Customer Service team. Vladimir Markoski

Victor Mejia is the best sales consultant 🙌🏽 He brought my car all the way from Weston and he explain me every little detail about the car. He pair my phone and make sure that I understood everything about the car. He made my purchase a whole new experience. I will definitely call him for my next purchase. HE IS THE BEST SALES CONSULTANT EVER!!!! 👏🏽 Thank you Victor. 💕

The salesman Abdul Ahad was extremely cordial and easy to work with. We haven't had anyone work with us with such a straight forward attitude. We gave him our price and he came back with it and we were done. It was such a great experience and we were left wondering why we didn't come here sooner. Please employ more people like Mr. Abdul.

well done. they did everything very quickly and on good terms. the professionals are immediately visible. Thank you for your work