Excellent
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
779 approved reviews, newest moderated first
Patrick & Hannah S.
Always helpful and make sure they meet your needs.
Reply from Rick Case Automotive GroupDec 8, 2020
Thank you for providing us with feedback regarding your recent experience with our dealership, Patrick & Hannah. We look forward to working with you again in the future! Sincerely, the Rick Case Honda Team
Katty Peraza P.
Long time Rick Case customer. Duane in service is always such a joy. Highly recommend this dealership.
Reply from Rick Case Automotive GroupDec 8, 2020
Thank you for the review, Katty. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Team
adolph
I was in an out with a new car and all smiles. Thank you Franklin
Reply from Rick Case Automotive GroupDec 8, 2020
Hi Adolph! We’re happy to hear that we were able to meet your expectations and that Franklin provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Volkswagen Team
Andrés C.
Great service all of them went beyond their duty to assist
Reply from Rick Case Automotive GroupDec 8, 2020
Thank you for taking the time to share your feedback with us, Andrés. We are glad that you had a positive experience and we look forward to you visiting Rick Case Volkswagen again soon!
Víctor E Sosa J.
This is the second time we buy a new car. We where in the area several months ago to see CRVs . We where back in the area Saturday evening and decided to stop back in. Our salesman Pedro Oslan was awesome took the time to show us many CRVs . It was around 7:45 pm - 9pm and we had not eaten dinner he was very concerned and found us snacks and went above and beyond to get us donuts, that’s was amazing we where very impressed. The finance manager Eduardo Beato was so very mice and down to earth he made the experience great. We will return in the future to purchase another car, the experience here was fantastic and would recommend the dealer to friends and family.
Reply from Rick Case Automotive GroupDec 8, 2020
Thank you so much for choosing Rick Case Honda, Víctor! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Natasha U.
First I didn’t use offensive words but I was very upset. I got there because my car was showing a light and I didn’t know the meaning. The person who asked my name, also asked if I purchased the car there and then told me they didn’t have a mechanic available because I didn’t have an appointment. Then a lady came and said basically the same thing. I went inside and complained to the manager. Then Walter Chavez helped me and the car was serviced. I truly think he is a good employee but the other two are not and don’t care, they basically assaulted me. When I was told car was ready, I paid and left. I drove two miles and my car showed me loss pressure, even when I was told they rotate tires with maintenance. Can I please get an appointment for tomorrow early so they can check my car?
Reply from Rick Case Automotive GroupDec 8, 2020
Thank you for sharing your feedback, Natasha. We’re sorry to hear about your recent experience at our dealership. Our customers are very important to us and we would like to take this opportunity to make things right. Please consider contacting our service director, Albert Luaces. He can be reached at [email protected] or (954) 903-5500, ext 5561. Sincerely, Rick Case Volkswagen In the meantime, you can schedule a service appointment online here: https://www.rickcasevolkswagen.com/schedule-car-maintenance-or-auto-repair-davie-fl
Jorge Javier G.
The salesperson John Cable was every helpful he got us a great deal and the financial officer help me with the monthly payments. I will sent my friends over to by a car.pp
Reply from Rick Case Automotive GroupDec 8, 2020
Thank you for your kind words, Jorge. We appreciate you choosing us and would like to welcome you to the Rick Case Honda family. Thanks again!
Francisco G.
Kevin Rodriguez was amazing amd everyone that helped us was great!The finance manager was amaZing
Reply from Rick Case Automotive GroupDec 7, 2020
Hi Francisco! We’re happy to hear that we were able to meet your expectations and that Kevin provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Team
