Excellent
Based on 779 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rick Case Automotive Group. Since 1962. Car Dealerships In Florida, Georgia, and Ohio.
Rick Case Automotive Group (rickcase.com) has 779 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
779 approved reviews, newest moderated first
Jennifer U.
It was quick and Edwin was very nice
Reply from Rick Case Automotive GroupJun 15, 2020
Thank you so much for choosing Rick Case Honda, Jennifer! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Federico T.
Great shopping experience
Reply from Rick Case Automotive GroupJun 15, 2020
Thank you for taking the time to share your feedback with us, Federico. We are glad that you had a positive experience and we look forward to you visiting Rick Case Volkswagen again soon!
Ivia F.
Absolutely the most awful service ever. After waiting 2.5 hours for a small leak on my back tire. I was quoted an escalated/ no competitive price. I requested any possible veterans discount and was told by service person/salesman that he would speak to manager...I waited another 30 minutes with no response. I then took it upon myself to seek out service person found him sitting at computer and stated to me he was still waiting on a response. At that point after 3 hours I had truly had enough. I asked for them to replace my tire and that I was leaving. I walked to entrance of service area noted my tire had never even been removed or inspected!!! I left vowing to never return went to TireKingdom, got an excellent price, quick and gracious service. I will never go back to Honda service again. Your maintenance is more sales than service. Shame on you. Thinking of trading in my 1 year old Honda for a Lexus where service is about the customer and not about selling parts.
Reply from Rick Case Automotive GroupJun 15, 2020
We appreciate that you took the time to share your thoughts, Ivia. At Rick Case Honda, we value our customers, and we’re disappointed that you had a bad experience. If you wouldn't mind, please contact our service manager, Mark Warshefski, so we can make things right. He can be reached at [email protected] or (954) 415-3366. Thank you!
brandon
Friendly service and timely. Been a customer for probably ten years now. Never had a issue.
Reply from Rick Case Automotive GroupJun 15, 2020
Thank you so much for choosing Rick Case Honda, Brandon! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
Gary B.
Great customer service
Reply from Rick Case Automotive GroupJun 15, 2020
Thank you for taking the time to provide our dealership with feedback on your recent visit, Gary. We thrive on helping our customers and are glad that you had a great experience with the Rick Case Honda team!
Janett B.
Great customer service and great atmosphere. Shaher was the sales person that help me he was very helpful. I’ll recommend it him.
Reply from Rick Case Automotive GroupJun 15, 2020
Thank you for the review, Janett. Our dealership is pleased to serve you and we appreciate your business. We look forward to working with you in the future! Sincerely, the Rick Case Honda Team
Tab D.
Mark Riley and Bilal Munir always take fabulous care of me. My 2nd lease went super smooth and they were able to put me into what I wanted. Even upgraded! They are so kind, professional, transparent and welcoming. Bilal also always goes out of his way to answer all my questions and give that special customer service touch. Mark jumps thru hoops to make sure I am satisfied to the end of the deal. Thank you both soooooo much.
Reply from Rick Case Automotive GroupJun 15, 2020
Hi Tab! We’re happy to hear that we were able to meet your expectations and that Mark and Bilal provided you with excellent service. Thank you for your feedback! Sincerely, the Rick Case Honda Team
Bob D.
Had a great buying experience at Rick Case. I had a price from another dealer and they beat the price. They had the car I wanted in inventory and I was able to complete the deal in a few hours. It the 4th car I have purchased from Rick Case over the years.
Reply from Rick Case Automotive GroupJun 15, 2020
Thank you so much for choosing Rick Case Honda, Bob! We thrive on making every customer's experience absolutely phenomenal. Thank you for your feedback!
