RockMerch.comReviews of rockmerch.com

I made a purchase almost 2 weeks ago which my credit card has been charged and the order still has not shipped. I no longer need or want the merchandise and I’ve sent emails to cancel but have received no response. Communication is poor with email the only way to contact.

I emailed over and over asking to change my order to a different size ,never received anything back but “order was shipped” after about 4 weeks .. extremely dissatisfied will never order anything again

Great communication and products

Repeat customer, but I’ve sent at least 2 e-mails to customer service regarding reward points and haven’t received a response. I’ve received my merchandise in fine condition, but if I ever have a problem with it, I’d be worried about ever getting a response. Their CS seems nonexistent. I think there’s just bots packaging stuff in a distribution facility at this point.

Quick shipment, adequately packaged, and items were just as described.

Three of the shirts seem to have run smaller than the fourth, would go up a size next time but overall good.

Good quality product. Customer service is very quick to respond back if you have any questions. I'll definitely be ordering more shirts from them.

I received the shirt which was high quality but it took over 6+ weeks for them to ship the item which is Ludacris. After a week and a half of it not shipping, I reached out to see what was going on, and they did not get back to me for another week. I legitimately thought I had been scammed. Then they told me it was a custom order shirt and would take 6+ weeks to ship. A t-shirt that is sold on the bands website shouldn't be a custom made order. If I had known it was going to take that long I would have paid the extra 10 bucks for the shirt from the bands official site instead and got it in a timely manner. The only reason this has two stars and not 1 is I did actually receive the item which honestly surprised me.