Gaizka Perea L.
MEGA late delivery
MEGA late delivery, I sent an email to complain about it and possibly return the item, never got a reply.
Reply from RockMerch.comMar 5, 2024
Thank you for providing feedback. We appreciate it! RockMerch 🤘

Average
Based on 495 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
495 approved reviews, newest moderated first
Gaizka Perea L.
MEGA late delivery, I sent an email to complain about it and possibly return the item, never got a reply.
Reply from RockMerch.comMar 5, 2024
Thank you for providing feedback. We appreciate it! RockMerch 🤘
Lori W.
I emailed and called twice to ask that my order be changed and the wrong item was still sent anyway. Super disappointed!
Reply from RockMerch.comMar 4, 2024
Thank you for taking the time to review us. We appreciate it! RockMerch 🤘
Pasquale V.
I was under the impression that the shirts would arrive within a few days. When they didn’t, I tried contacting them to at first find out when I could expect the shirts. Nobody got back to me. Then since the shirts were gifts, I got them elsewhere so I no longer wanted them. They did not allow returns.
Reply from RockMerch.comMar 4, 2024
Thank you for taking the time to review us. We appreciate it! RockMerch 🤘
Wiley Van S.
Very bad service, took a long time to ship and shipping was expensive I ordered something a week before Christmas and it didn’t come till late January
Reply from RockMerch.comMar 4, 2024
Thank you for your review. We appreciate all feedback.
Arlene C.
I returned two shirts for larger size, didn’t get any credit for a long time so I disputed charge and then a few days later I finally get credit and then email stating credit revoked because I disputed charge. I called my bank and said the company will give me a credit if I canceled dispute which I did. My bank recharged me and reimbursed your company on January 29th. Customer service keeps telling me they didn’t get the money back and my bank showed me a statement stating that they sent money but customer keeps insisting they didn’t get it back. So I’m out two shirts and have to pay a charge on my credit card even though I don’t the merchandise. I wanted to reopen dispute but my bank won’t let me. Very disappointing experience. I’m NOT happy.
Reply from RockMerch.comMar 2, 2024
Hi Arlene, Your bank did approve your request on February 24th and that is why we cannot also issue you the store credit. Please review your bank statement and consider revising this review. Best regards, RockMerch 🤘
Loren L.
Excellent quality. Great shirts from music past
Reply from RockMerch.comMar 2, 2024
Hi Loren! Thank you so much for the review! We appreciate it! RockMerch 🤘
John W.
Great company would buy again!
Reply from RockMerch.comFeb 19, 2024
Hi John, You are awesome to have taken the time to review us! You made our day! RockMerch 🤘
NICOLE C.
It was Great!
Reply from RockMerch.comFeb 13, 2024
Hi Nicole, Thank you very much for the review! We appreciate it! RockMerch 🤘