ScheelsReviews of scheels.com

Great store , huge selection , shipping is a joke .

We purchased an Otter flip over ice shack on 12/31/2025 from the Eau Claire store. We chose this one because the sales person said it had integrated lights. We asked if they could assemble it and he said they could. They didn't have any in stock but could ship from another store. Even though it was being shipped between stores it would cost $175. We purchased $550 worth of accessories that we left there to install. Total spent that day on just this was $2200. We received an email confirmation which showed it was setup to ship to our home so we had to call and get that straightened out. Once it arrived at the store, they called to notify us and learned it did not have integrated lights. We asked to have Otter lights installed and we would pay when we picked it up. They told us no, we'd have to buy them separately and install them ourselves. When we went to pick up the shack we looked for lights but we're told scheels didn't have any in stock and we'd have to order online. OK fine. So we drive around to get the ice shack only to be handed a bill for clam lights they installed and a$300 assembly fee. Not only were they the wrong lights but we were never told about an assembly fee - for that cost plus the shipping between stores, we would've just did it ourselves. We went in to speak to the store manager, who was quite frankly a jerk. We simply said if the fee wasn't waived we'd like to return it all and go somewhere else. He eventually agreed to refund the fee but said "I'm looking you in the eye and telling you we're never refunding this fee in future" and made us feel like WE did something wrong. There were so many mistakes made by scheels throughout this entire process and we never received any apologies. We've spent a lot of money here over the years but this one experience has us reconsidering shopping here in the future.

I ordered a pair of Oboz Sawtooth II Mid hiking boots on 12/05/2025. Within 24-hours, the manufacturer, Oboz put the same exact boots on sale for $40 less. I tried to go through Scheels Price Match procedure and I included the url for the sale price boots. Scheels follow up to me was that I wasn’t doing their price match procedure correctly. As an elderly adult, it seemed purposely difficult to avoid matching the price. I gave up and will shop the competition in the future.

When a customer is told an item will be at the store on a certain date, customer should be notified when purchase is running late. I ordered the item on Black Friday was told it would be at the store within 5 days and I'm still waiting. Haven't heard from anyone.Except when I called them.The salesperson looked on computer and said it was in transit.Still waiting for my granddaughters Christmas present. Could at least update customer in one way or another.

Bought an ice drill bit auger and received an email that it was canceled because they were out of stock. So went to get the next size smaller and that was already out of stock so I lost out on either deal. Are they could say was sorry about your bad luck.

I returned a pair of shorts on 8/20/25 and was told the refund would take 2–4 days to post back to my Scheels card. By 8/27/25, nothing had shown up, so I called the Sandy store. I was transferred to customer service, then corporate, and after sitting on hold for 30 minutes, I was told I had to go back through the Sandy store. When I called the Sandy store again, they told me I had to go back through corporate. At that point I said “no way” because I was getting the runaround. The response I got was essentially, “It’s your problem.” A manager finally spoke with me and promised to call back that same day. She did call around 7:00 pm, but only to say she was off the next day and would try to get back to me on Friday. So far, my refund still hasn’t been processed, and I’ve been bounced back and forth with no resolution. I’ve always liked Scheels, but this experience has been frustrating and disappointing.

Overall the shopping at Scheels is good. Prices are pretty high though. The cashier talked me into applying for a credit card with them so I did and was approved, however I received a letter in the mail saying they were canceling it after I had it for 1 year due to not using it enough. Good riddance then to you as I will not be back in a Scheels store.

The staff was very nice, but the expensive shirt I bought was at least 2 sizes smaller than other shirts I bought on the same trip (from other stores). I contacted their online customer service, but I got the feeling no one would know about it. They seemed to want to get me off as quickly as possible. I normally wear an XL - or an XXL in a cheaper shirt. These shirts seemed small, so I bought an XXL. It was about the size of a small XL shirt.