Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
Scott W.
The product is fine, but it took over 1 YEAR to get to us. I ordered it in November of 2022 for my wife for Christmas. I reached out when it didn't show up in time. I reached out again several times after that. No communication at all. I had given it up as a scam. It showed up on our door in April of 2024... Would have preferred the refund.
ACooley
Order took at least 6 months to fill!!
Willa
It’s a scam . I ordered 12/10/22. They pretend to send it 04/24 . I still do not have it. My bank is doing a scam investigation .
Nicola J.
Took months to deliver and didn’t respond to my emails!!!!
Andrea D.
I ordered this product 2.5 years ago and it came about 6 weeks ago. Customer service is non existent and honestly, the product isn’t worth it. Water seeps in when I’m bending down . A free, plastic one from the hotel does the job better!
NC
I purchased 8 shower caps early December 2023 for Christmas gifts. I just received 3 of them the end of April 2024. This company NEVER RESPONDS to emails-I have no idea where the other 5 shower caps are. My credit card was charged in full in December. The product is wonderful-the customer service: zero.
Jackie S.
You took FIFTEEN MONTHS, offered me a refund then never acknowledged it again. You all are literally the worst company I’ve ever had to deal with.
Kari
I like the product, I bought one for myself then bought one for my mother and grandmother, only for the last two to take 16 months to be delivered. The product is solid but that timeline is unacceptable. Just list the product as out of stock if it is not available to ship.
