The Patented Original SHHHOWERCAP® Reviews | Read Customer Reviews of shhhowercap.com

The Patented Original SHHHOWERCAP® Reviews | Read Customer Reviews of shhhowercap.com

The Patented Original SHHHOWERCAP® reviews

325 approved reviews, newest moderated first

Chris
Apr 30, 2024
Massive delays
I ordered this in November and sent three emails all which were never responded to. I did finally get my product in April but it would’ve been nice to hear anything back.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
Sorry we were absolutely slammed by our competitor's attacks. We're not proud of how we managed it but we are proud of the fact that we made it through which was not promised - and fully, happened, against all odds. We appreciate the support of our customers for the original patented SHHHOWERCAP® and look forward to rebuilding trust with you in the future! xxoo *** Since you received your SHHHOWERCAP - do you love it?! Like it!? If so, we'd love for you to leave an addition review on the patented innovation and product itself. It goes such a long way as review define a Small Business and we're trying to rebuild our online reputation that has been so negatively impacted by that challenging moment in time. We appreciate your support! xxoo
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Jeannie
Apr 30, 2024
Avoid
I purchased a shower cap (Foxy) in August 2023. I waited and waited (I think I even offered to go to the office to pick it up myself) and eventually requested a cancellation and refund. At the time I thought every response was snippy and obnoxious but I’ve since seen how the “company” interacts with customers and it’s condescending and disrespectful as well.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
There were a lot of competitors in the ecosystem and fake accounts. We were defining ourselves against mistruths and defamation of the business in the midst of traumatic events. We're sorry if we upset you with our "sassy" brand tone during this challenging moment in time. We love all of our (real) customers and look forward to engaging you and the rest of our genuine, authentic, SHHHOWERCAP® community both beautifully and lovingly moving forward. We'd also love to send you The Foxy as originally intended - we'd love for you to have a SHHHOWERCAP® and make it right after all this! xxooooooox
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Alyce L B.
Apr 30, 2024
I really like my shower caps
I really like my shower caps! Thank you! Feels good on & fit is perfect!
Reply from The Patented Original SHHHOWERCAP®Apr 30, 2024
We're so happy to hear this! We appreciate your feedback and support, Alyce!
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Bree
Apr 20, 2024
Don't purchase
I have purchased from this company before withno issues, so I placed another order December 2022 and had to reach out numerous times to get a status being told it would be shipped out soon and after seeing multiple complaints online I gave up on receiving my order. All of a sudden on April 17, 2024 I received notification that it was shipped. I'm still disappointed at the lack of communication and the fact they're asking their customers to remove negative reviews which is the only reason I'm writing this. Don't even ask me to remove this. I will never purchase from them again due to the poor customer service.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
Hi, Bree! We've learned a lot through the experience and now have a great (!!!) Customer Service team standing by to service you on any and all future orders. We're very happy to see that you've had multiple orders with us prior with no issues as that's how we've always done, and will continue to do business. We look forward to rebuilding the trust with you that has been broken by our Competitor's attacks on our inventive American Small Business! *** To that point, we won't ask you delete this one, but if you could add another to review on the patented innovation of the product itself given your previous experiences and love of it - we're really really really (really) appreciate it. xxoo
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Wanda
Apr 12, 2024
Wrong color sent
I ordered The Not Basic. I received The Baldwin. It took forever to receive my product! How do I get the correct item I originally ordered?? I had breast cancer and really wanted the Not Basic color. Very disappointed...
Reply from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Wanda! Thanks for your feedback! We listened to our customers given the extreme delays on the remaining pocket of impacted orders and the feedback was overwhelming that "any print would do" they just wanted their SHHHOWERCAPs at home with them ASAP! That said, we have an established policy in place if you'd like to swap please let us know and we're happy to do so with the simple link on our FAQs page. PLEASE NOTE: We're also offering $10 off for any impacted customer who would like to keep what they have received. Let us know what you'd prefer! We're Standing by to help.
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Lauren
Apr 10, 2024
Great products, BUT
Great products, but I've been messaging this company for over a year to correct a purchase I had made in December 2022. They sent over the wrong color and they kindly responded, however never made any moves to correct the error. I re-engaged until 12/2023, but they stopped responding so I've given up and won't be purchasing from them again.
Reply from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Lauren! Thanks for your feedback! We have an established policy in place if you'd like to swap for a different print please let us know and we're happy to do so with the simple link on our FAQs page. PLEASE NOTE: We're also offering $10 off for any impacted customer who would like to keep what they have received. Let us know what you'd prefer! We're standing by to help. Looking forward to making this right. The events of last year were a living hell (not just for our small pocket of impacted customers but also for us as a company) but they're behind us now. And, ironically, its because of the popularity and value of our patented GREAT product that you love so much. So rest assured now that we're on the other side of this mess -- that's exactly what we'll be move forward with -- major learnings, a better company, stronger leadership across the board, a customer first mindset, and our incredible product intact for years to come.
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Barbara F.
Apr 10, 2024
Wondering if you're still in business
I would like to update everyone on my review ....Just as I pressed send on this review my order was delivered. well packed and exactly what I ordered. I placed my order on 5th December 2023 ... today is 10th April 2024 and I still don't have my order despite being informed several weeks ago that it was on the way. You have my money and I'm wondering if you're still in business.. Very disappointing because I loved your product and thought you were definitely customer driven
Reply from The Patented Original SHHHOWERCAP®Apr 10, 2024
Hi, Barbara! We are so happy to hear that "I would like to update everyone on my review ....Just as I pressed send on this review my order was delivered. well packed and exactly what I ordered." THATS GREAT FEEDBACK AND WHAT WE STRIVE FOR! You're right, we are a customer first organization and the experience last year is far behind us. Just FYI - your negative title and the original review is still intact with the one star. If you're down to support our Female Founded Small Business - we'd love if you could convert it to a happier experience based on the same update. xxoo
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Janee R.
Apr 10, 2024
I have been asking for a refund of a…
I have been asking for a refund of a non delivered Showwwcap since August.
Reply from The Patented Original SHHHOWERCAP®Apr 12, 2024
Hi, Janee - We're sorry for any confusion! All orders for you under your name have been successfully fulfilled in our system with valid tracking provided to you. If there's anything outstanding, please reach out to [email protected] as we're standing by to help! but, with all other negative reviews we wanted to be sure to correct this one with the facts we have. Hope it helps diffuse some frustration for you!
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