Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
LAILA
The best shower cap I have ever bought. I use it almost every day and I bought it before 2020. It looks new.
Reply from The Patented Original SHHHOWERCAP®Apr 2, 2024
We love to hear it! Thhhanks for the vocal product love for our patented innovation.
Diana
I won’t consider placing positive feedback until I receive my order for 2 showercaps, placed and paid for in October 2022. It’s incredibly frustrating to receive daily emails promoting Shhhowercap. April 2024. My order has arrived ! Eureka !!! Confidence is somewhat restored, although one of the showercaps is not the design I ordered, nor would have chosen.
Reply from The Patented Original SHHHOWERCAP®Apr 2, 2024
Hi, Diana! We're so sorry that your International order was negatively impacted by the extenuating circumstances of last year. We've corrected it and you'll receive tracking within the next 7-10 business days. Can't wait to get your SHHHOWERCAP home to you!
Karen S.
I ordered and NEVER received product. After months of waiting, I finally had to dispute the charge with my credit card company to get my money back.
Reply from The Patented Original SHHHOWERCAP®Apr 9, 2024
Hi, Karen! We're so sorry that your order's fulfillment timing was impacted by the extenuating circumstances and nefarious competitor behaviors last year. Per our policy, during this challenging time, our order was in fact cancelled when you filed and received a refund in full. Since this is confirmed on all sides - would you be open to removing or updating your customer feedback? We're looking forward to shipping your orders timely today and moving forward.
Denise N.
After waiting 4 months, I did receive the shower cap. They also refunded my money. Going forward, this could go more smoothly if emails or responses happen when product delayed. Still LOVE this shower cap and would probably go through this again to get another
Reply from The Patented Original SHHHOWERCAP®Apr 2, 2024
Denise, thhhank you so much for the gracious response and for your patience during the trials and tribulations of last year. Luckily, you'll NEVER have to go through this ordeal when ordering from us again. But, we're so happy to hear that you'd deal with it because of how much you love our patented invention! Honestly, its the best compliment for our innovation and that's what we'll always continue to sell (and ship timely) forever more. We appreciate you!
Jen W.
15-Mar-2024: I made an order in Nov-2023 because I had ordered from them before (about 4 years ago) and I did like their product. However, there was only pre-orders available... and 3 months later I still have nothing to show for it. After 2 months I started following up with emails but I was never responded to. Not good. Please don't order from them. . [EDIT 19-Mar-2024] - Within 24hrs of posting this review I received an email from Trust Pilot saying that Shhhowercap have requested more information (i.e. an order number and contact details) to verify my experience is genuine OR if I don’t respond within 3 days my review could be taken down. Wait, Whaaat??? . Don’t you think that’s a bit steep to come in requesting to PROVE my experience after 24hours (and within 72hours) when I ordered something and haven’t received it 16 and a half *weeks* later??? So I sent them my order number and proved it, because I respond promptly, unlike Shhhowercap 🤨 . [Update 20-Mar-2024] Shhhowercap have responded to this review publicly. I’m disappointed it took a review to get their attention. However, if I receive shipping and my order I will make another update to this review in the interest of providing potential buyers true and appropriate information. . [Update 11-Apr-2024] I've logged in today to let the community know that it is now 22 days after my last update and 14 business days (making sure to discount the Easter Friday and Monday!). I have still not received notification of my order being sent. No tracking number, no email - searched high and low including junk. . I've also noted today that within the last 24 hours Shhhowercap have edited/updated their response saying that my order was shipped on the 7th March. Like I said - no email record has been received. Why am I receiving communications through a review and not directly to the email I made the order from? Unfortunately this means I cannot change my review. However, if I receive my order I will indeed change it. (Today is exactly 5 weeks after supposed shipment so wouldn't you actually think that it would have arrived by now? Something is truely wrong here don't you think?). . Added - iteration #2 of the above... WAIT! WHAT?? Shipped on 7th March 2022!!?? My order was purchased Nov-2023. My First order was Nov-2019 which I received soon after. You can't post an item to me before I order it 🤨. This is getting more ridiculous by the minute. . [Update 27-Jun-2024] I believe my review to be complete. While the product (if you ever get it) is good, their service is non-existent. They respond only to public reviews and not your personal email you made the order from. Moreover, from a range of responses to many reviews on Trustpiolt by Shhhowercap I can see ‘they had a bad year with competitor attacks’, but sounds like to me they took that as their priority and not their customers. Good products and customer service always bring the customers back despite competitors and faith in that process should have been held firm to. Instead, Shhhowercap have ruined their own reputation by neglecting so many customers (just read the reviews on this forum to get the idea), and tried to respond publicly to ‘put it right’ when in actual fact, putting it right would have been to get their product out to those who paid for them. Even so, much of the information in their responses is questionable, in my case, stating my order was processed and sent to me months before I even ordered it. Clearly, this a messy company that should be avoided.
Reply from The Patented Original SHHHOWERCAP®Mar 19, 2024
Hi, Jen! Thanks for responding with additional information. We're requesting this in order to validate and resolve any outstanding concerns. We have record that your order was shipped to you on Monday, March 7, 2022. If your review is regarding a separate order - please let us know your Order number and we're happy to look into it. We're reaching out because we care - not simply because this review is public. Yes! There's no question that we dealt with some complicated issues last year that slowed our response time to tickets and inquiries as well as the explosion of customer communications. We're a very small team but growing back quickly! We have learned a lot from this experience that will only make us better for our Customers and loyal Brand Fans going forward. Its a shame that we've shipped hundreds and hundreds of thousands of successful orders across the country and internationally since we started and this moment in time has overrode that goodwill, or at least the online perception of it. The irony is that we're distracted from the business itself - and, our solutions, while managing these multiple platforms and customer reports. We understand the frustration. Its just what we have to do to protect the brand (and, the accuracy of our business reputation) as we prioritize each of our validated customer orders moving forward. ALL THAT SAID. THHHANK YOU FOR YOUR SUPPORT! Apologies for the frustration and confusion during this complicated time for our business. Happy that it is behind us now and can continue to service incredible customers like you moving forward. Given this explanation and proof of shipment - we'd love if you'd be open to modifying or removing your negative review. xxoo
Nicole L.
Absolute worst experience ever!!!! I ordered item in November and still have not received!!! I have e-mailed several times and no response! This company is a total SCAM!!!
Reply from The Patented Original SHHHOWERCAP®Apr 9, 2024
Hi, Nicole - we have record that your order was fulfilled and tracking was just resent to you for your records. We are sorry for the delay and happy to see that your SHHHOWERCAP® is home with you now. Hope you're loving it!
Sam
Order took over two months to arrive and one item was missing. After several emails back and forth, often with no replies I was finally promised a new shipment and a refund. It’s been a year since and I have received neither. Save yourself the trouble and DON’T ORDER from this scam of a company! The shower cap I received was also not great, quite tight and badly designed.
Reply from The Patented Original SHHHOWERCAP®Apr 9, 2024
Hi, Sam - we're so sorry to hear that you were unsatisfied with your order that arrived March 3, 2023. We've reviewed our records and your additional SHHHOWERCAP was not sent because we have since confirmation of (2) SHHHOWERCAPs being sent in your International package. If that is not the case, please reach out to [email protected] and, from there, we're happy to resend the one you claim is missing!
Erin R.
Have ordered a cap in the past and had a good experience. However, in September 2023 ordered another and it still hasn't been delivered. All my queries are met with: "Thank you so much for contacting SHHHOWERCAP! We’ve received your note and will get back to you as soon as possible. Due to a high volume of tickets and inquiries, it may take us a bit longer than usual to respond. We appreciate your patience as we work to address everyone! xx Team SHHHOWERCAP Have had no further contact or action from them Extremely disappointing given that I have already paid for the product.
Reply from The Patented Original SHHHOWERCAP®Mar 18, 2024
Hi, Erin! We're so sorry that your order was impacted by the events of last year. We look forward to getting your patented Original SHHHOWERCAP® to you - we see that your order is still validated and paid on our side! So, you should have tracking in the next week or so the latest. Thhhank you for your patience. We're deeply sorry for the frustration. And, of course, looking forward to making it up to you as soon as your patented innovation arrives - as well as for the months and years to come - in the future.
