Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About The Patented Original SHHHOWERCAP®
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
Ordered for a CHRISTMAS and just received, had no idea the gift was never delivered. Unacceptable.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We're so sorry for the frustration and impact to your Christmas gift! Happy we were able to finally get it to you. Rest assured if you give us a try this holiday season you'll receive your order on a normal timeline (under 7 business days) as this incredibly challenging time is now behind us. Check our newly updated FAQs for further information! We agree its unacceptable. But, appreciate your continued support as we rebuild trust with our customers on the heels of this nightmare competitor attack on our inventive Female Founded Small Business. xxoo
MC
Miranda C.
Further to my last review and your…
Further to my last review and your reply, I initiated the return but still have not had an email with return label, address to return it to...
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Miranda! If you've submitted with our portal you'll receive that very shortly.
EP
Emily P.
Avoid this company and product
I placed my original order in Sept 2023, got the order confirmation email, and tried following up in December and again in January after receiving nothing. After reaching out via email & their online bot several times with no response, I tried posting on Twitter/X to the company handle. A few hours later, I got a phone call, which I initially declined because it was marked as potential spam. After they called 3 more times back-to-back, I answered, and someone claming to be with Shhhowercap said I'd been referred by their "social media team" after posting my complaint. NO IDEA how they got my phone number. This man continues on to "check my order number", and claims that they ran out of the manufacturing materials because the RARE SEAL they were using went extinct, but they'd switched over to a a different type of WHALE SKIN, and that he could call down to the "kill floor" to check when they'd be killing the whale for my shower cap. I hung up immediately, and upon further research discovered many, many people with similar stories of unfulfilled orders. To make it worse, my 9 year old child heard this call and believed that they were killing whales and seals to make shower caps, and is still talking about how disturbing the call was.
The phone number I received the call from is the same number listed on the BBB page for the business. I've filed a report there.
I've received a shower cap in April, with no further contact from the company. The item I received is not the same item I ordered, and the quality is much lower than my original purchase with them years ago.
The whole thing is so weird, I wish I was making it up. I will never again purchase from this company and hope that other people can avoid this negative experience and purchase from more reliable and reputable businesses.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Emily! This is a wild review for many reasons! First, we have no men that work on our Customer Care team and second we certainly do not kill WHALES or ANY ANIMALS to make our patented SHHHOWERCAPs! This is just one of the many incredible stories we're hearing as we navigate this madness. lol. What!?
Also, our continued outreach for Customer Care and satisfaction - to be honest, sounds like that person who contacted you has nothing to do with us. We'd be curious to know what number it came from so we can look into it.
HR
Heather R.
Terrible Customer Service
I ordered my cap in November and just received it a few weeks ago. I sent many requests via email and on your website requesting an update and never received a response from you. Finally received the cap and I want to return it. I requested a return on your website and it said you will get back to me and of course I have not heard back yet. Terrible customer service. I would like a refund.
Update: company responded and told me to go to returns under FAQ’s but when I go there it says my item has already been returned which it has not.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
Hi, Heather! We're happy to process your refund without further delay! Those return instructions can be found for self processing on our FAQs page. We have a new care team in place so you can trust us now and moving forward since we're on the other side of this.
MA
Mary
Not for Caucasian women.
This took so long for it to arrive. And it’s not what I pictured it to be. It’s not a fashion for Caucasian people. The picture needs to show that it’s not a usual shower cap, but a fashion hat. I don’t want a piece of rubber taping along my hairline making it sticky.
Reply from The Patented Original SHHHOWERCAP®May 7, 2024
This is.......racist? We're loved by all demographics!
LC
Lolisha C.
I placed the order in 2022
I placed the order in 2022. After reaching out many, many times over the years and receiving many excuses and apologies- I only received the item after publicly expressing my disappointment on their social media page and then was asked to delete my comment. This brand turned out to be much different than what I hoped it would be. For one, STOP taking orders if you can’t fulfill them! It’s deceptive and selfish making people beg to receive what they paid for! Also, the shower cap wasn’t the same color as advertised. It was faded. So, I’m completely over it and have moved on to other brands.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
We can assure you that it has nothing to do with expressing your frustrations on social media. Thats just a coincidence as we had been working as quickly as possible to manage the complications for all impacted customers in the wake of the ongoing Competitor attacks on our inventive Small Business. That said, the nightmare is behind us and we look forward to timely shipments for you on all Original SHHHOWERCAP® orders moving forward! Thank you for your patience and support.
We're so happy we were able to get you your SHHHOWERCAP® and stand behind the quality of our USA based printing. If for any reason you're unhappy with the quality - you can return it for a swap using the self-service instructions within our 90 Days no questions asked return policy.
Thanks for being a returning customer and we hope to regain your trust moving forward from our ongoing ethical efforts to rebuild in the wake of these damaging attacks. xxoo
RG
Rachele G.
The product was ordered in January 2023…
The product was ordered in January 2023 and just finally arrived in April 2024. It was a birthday gift for February 10, 2023 birthday.
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
Hi, Rachele - we're so sorry your experience with us started during this challenging time in our company's history. We're understanding and apologetic of the frustrations and desperately trying to reset our brand's (otherwise stellar) reputation as a result of our Competitor's digital attacks. We're happy we were finally able to get it to you manually - and genuinely sorry it took us so long to do so! xxoo
EM
Emily M.
Owner is rude, dismissive, arrogant
Items didn’t ship until 5 months later, I went on Instagram to see if there was an update on preorders and people had been waiting two YEARS for their shower caps. Meanwhile, the owner of the company was being snarky to everyone who had questions, saying they were “haters” and “attacking her small female founded business” when they were just asking for an update. Most credit card companies won’t allow you to dispute a transaction after that much time has passed so for the owner to act that way was extremely unprofessional
Reply from The Patented Original SHHHOWERCAP®Jun 13, 2024
I'm sorry you feel this way about our Female Founder. We can understand why you may feel this way especially during such a stressful period in time; but knowing her in person paints a very different picture! We all LOVE our customers, our Founder especially, as the company wouldn't exist without you! She's notably personable, friendly, supportive, and charismatic! No one is perfect (especially under extreme stress) and, while under the stress of managing our company's ongoing Competitor attacks - instead of shying away from her customers individually during this time like so many Founders would - she jumped in to support everyone - the team and customers included. We'd love to set up time for you to get to know each other as you're a repeat customer of ours. <3 <3 <3 <3 We'll be reaching out with the opportunity to do so.
