Excellent
Based on 362 reviews
Ship & Play4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a frequent flyer or a once-a-year vacationer, Ship&Play relieves you from the hassle of waiting in long lines, wrestling with oversized suitcases, or sifting through a sea of luggage lookalikes at baggage claim. With Ship&Play, you simply pack your bags, schedule a pickup, and enjoy a stress-free travel experience. Backed by an on-time delivery guarantee and personal customer support, where you can always reach a real person, you’ll quickly wonder why you ever traveled any other way.Travel the way it's supposed to be.
Ship & Play (shipplay.com) has 362 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
362 approved reviews, newest moderated first
Christine
I have used ship sticks to ship clubs, suitcases and even the odd box of golf related goods. Was thrilled to find they have an associated company which will basically ship anything for you at competitive prices! It will be the first place I go to check on shipping prices. You are still using FedEx or UPS but with a concierge service on top! No brainer!!
Max B.
After sending some packages from Florida to Texas, and adding insurance to the packages, most of the boxes were destroyed in transit. Ship and play refused to provide a refund for any of the things that were broken even though we purchased the insurance for all of the boxes. Therefore, the insurance is useless since it doesn't cover anything and I would never use this service unless you have no other choice.
Reply from Ship & PlayJan 21, 2026
Max, Thank you for reviewing your recent Ship&Play experience. We are very pleased to see your (5) bag shipment was collected and delivered as scheduled. However, we do regret to hear that one of your boxes contained an espresso machine, air fryer, and pitcher, and those (3) items arrived damaged. As mentioned in several locations throughout our site, including on the page linked below, there are specific items that are considered prohibited from shipping. https://www.shipplay.com/how-to-pack-box The items you shipped fall into this prohibited category, as they are considered fragile items and/or electronics. These item types are also listed as prohibited in our Terms of Service. We do sincerely apologize if this information was not clear during the booking process. However, given the nature of these items and their status as prohibited, we are unable to approve a claim for the damages. If you would like to discuss this matter further, our team can be reached by calling or texting 855-792-7529, or by emailing [email protected]. We appreciate your feedback, and thank you for choosing Ship&Play.
Odetta R.
My shipments were timely. The only issue I had was that whenever I made a change to my shipping reservation, I was issued a new account and tracking numbers. So if you don't have any changes and you plan in advance so that you can get your welcome packet and shipping labels in time, the rest was a piece of cake.
Luc B.
Not able to use internet site. Phone contacts giving repeatedly vagues informations . Finally luggage paper work arrived and 4 suitcases were picked up by FedEx and arrived promptly in Florida a few days before the cruise. The informations given per emails confused us and caused much anxiety when we learned, without explanation, that one suitcase was separated from the others and stored in Florida in a different place. Yes, we are happy that it ended ok but the informations and procedures were cumbersome. We retrieved the four suitcases at the cruise terminal in good shape.
Reply from Ship & PlayJan 15, 2026
Luc, Good morning, and thank you for reviewing your recent Ship&Play experience. We are glad to see that all four of your shipments arrived on time to our port agent, who successfully delivered your bags aboard your Azamara cruise on your embark date. We do apologize that you found our email communications confusing and that the bags becoming separated in transit caused you added concern. When shipping, it is not uncommon for bags to travel separately from one another. However, our team actively monitors these transits to ensure all items arrive no later than the required date for proper embarkation. We truly appreciate your feedback, as it is valuable in helping us continue to enhance our service offerings. If there is anything further you would like to discuss, we can be reached by calling or texting 855-566-2085 or emailing [email protected]. Thank you again for your time and feedback!
Michaela
I appreciate that my bag arrived on time. I do wish there was a way to know when my bag would be picked up so it wouldn’t sit outside all day in the rain , snow , or a high traffic area and risk getting stolen. I’m really happy there was no damage to my bag. I fly frequently and my bags are always getting damaged and broken through the airlines. Can’t wait to use Ship & Play again !
Vinh
Reliability and ease of ordering and ease of mind.
Katy B.
Once again, our luggage and golf clubs were delivered earlier than we had asked so we incurred an extra charge of almost $200 from the UPS store where they were dropped. This will be the LAST time we use this service. There’s a reason we ask for ground service, to allow us to arrive in California, from the Midwest, without our belongings sitting on a porch or in a UPS/FedEx store. I’m done!!!
Reply from Ship & PlayJan 9, 2026
Ms. Bradford, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your shipment was collected as scheduled and made excellent time to your destination. However, we do regret that, in this instance, the early delivery had a negative impact on your overall experience. For future reference, all Ship&Play bookings allow you to select a “Deliver By” date. This means your shipment is guaranteed to arrive no later than the date selected, but may arrive sooner depending on carrier performance. We apologize if this was unclear at the time of booking and appreciate your feedback regarding this point. To avoid early delivery timing issues on future shipments, there are several options available, including: • Shipping to a staffed location (golf course, hotel, business, resort, etc.) • Shipping to a friend, family member, neighbor, or rental property management office • Requesting a signature requirement be added to your shipment At this time, signature requirements can be added by contacting our team by calling/texting 855-792-7529 or emailing [email protected] prior to the shipment entering transit. A Supervisor Team Member will be reaching out to you directly to further discuss your experience, address your concerns, and explore how we may be able to assist with this shipment. We appreciate your time, your feedback, and the opportunity to make this right for you.
Jada D.
Easy booking and efficient use pickup. My bag arrived ahead of schedule.
