Slø - not fast fashionReviews of slojeans.co

Reply from Slø - not fast fashionOct 25, 2024

Hi Amamon, Thanks so much for sharing your experience with us. We're so glad to hear you love your pants! You're absolutely right, of course - that wait from January to October was far too long, and we're really sorry about that. The shipping issues didn't help either, but we know that doesn't make the wait any easier. Thanks for being so understanding about it all. We've got some good news though - we've completely overhauled our production and shipping processes since then. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more marathon waits. We're excited about where we're headed too! Thanks for your support and patience during our growing pains. It's awesome customers like you who keep us motivated to keep improving. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 24, 2024

Hey Emily, Thanks for your sweet and simple review :) It's so good to hear that you're loving your Slø jeans. You've hit all the high notes we aim for - quality, comfort, style and fit. That's exactly what we're about! Just so you know, we've streamlined our production process since your order. We now deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 21, 2024

Hi Krytsa, Thank you so so much for sharing your Slø journey! It's great to hear from someone who's been with us since the very beginning on TikTok :) You're absolutely right - that "at cost" sale was a wild ride for us! We were blown away by the response and, as you mentioned, it did lead to some challenges. We're so grateful for your patience and understanding during that time. Most of all, we're thrilled that you love your jeans! It's great to hear that our sizing worked well for you and that you're enjoying the soft, stretchy fabric. Your comment about them being the best jeans you've ever had? That's what we're aiming for! Thanks so much for the shout-out about our communication during the delays. We really believe in keeping things transparent, even when things aren't going perfectly. And we're glad you appreciated the lifetime discount and store credit - it was the least we could do to thank you for sticking with us. Just so you know, we've made some big improvements since that sale. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more long waits! Thanks again for sharing your experience and for being part of the Slø family. Your support means the world to us. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 17, 2024

Hi Hilary, It's so good to hear about your positive experience with Slø! We're really glad we were able to get you what you needed. You're absolutely right - we've had our fair share of speed bumps as a new company. We're so grateful for customers like you who've stuck with us through the growing pains. Your understanding means the world to us. Just so you know, we've made some big improvements since you placed your order. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. We're constantly working on smoothing out those speed bumps! Thanks so much for taking the time to share your experience. It's feedback like yours that keeps us motivated to keep improving and innovating. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 15, 2024

Dear Hannah, I'm Ralph, the COO of Slø, and I want to personally respond to your review and experience with us. First off, I want to sincerely apologize for the incredible mess we've made of your order. The delay you've experienced since December is absolutely unacceptable, and your frustration is completely understandable. I know I've been in touch with you by email this morning, but I wanted to address your concerns publicly as well. As discussed, we've processed a full refund for your order. We understand that this doesn't make up for the months of waiting and unclear communication, but we hope it's a start. Despite the refund, we're still going to send you your jeans. They're very close to being shipped, and we want you to have them after all this time. We hope that when you receive them, you'll find them worth the wait, but we completely understand if your experience has left a sour taste. We've taken your feedback about our customer service to heart. You're right - repeatedly saying "there was a delay" without providing clear information is not good enough. We're overhauling our communication processes to ensure this doesn't happen in the future. I want you to know that we've made significant changes to our production process. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. We're committed to never putting another customer through the experience you've had. Once again, I'm deeply sorry for letting you down. We appreciate you taking the time to share your experience, as it helps us improve. If you have any further concerns, please don't hesitate to reach out to me directly. Stay groovy, Ralph de Lisle Chief Operating Officer, Slø

Reply from Slø - not fast fashionOct 14, 2024

Dear Sarah, I'm Ralph, the COO of Slø, and I want to personally address your review and experience with us. First and foremost, I sincerely apologize for the frustration and disappointment you've experienced. I understand you placed your order in January 2024, and the wait you endured was unacceptable. We've since made significant improvements to our production process, and we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. Regarding your order, I want to clarify a few points: 1. We processed a full refund for you in July, and we're glad you still received your jeans despite this. 2. About the second pair: This was a free add-on, contingent on having extra stock from previous production. We offer a coupon code when we run out of jeans in a customer's size. I'd be happy to provide this code to you if you email me directly on my email below. 3. Regarding the fabric thickness: It sounds like you may have accidentally chosen our thinner 10.5oz fabric option. This was a popular choice, requested by over 90% of 700,000 respondents in our 2022 survey. However, we do offer a thicker 13.5oz fabric for those who prefer it which is more like a traditional thick denim. 4. I'm truly sorry about the poor fit you experienced. We'd like to offer you a free remake to address this issue. Despite the refund we've already provided, I'd be happy to arrange this for you given the long wait you endured. Please email me directly, and I'll send you our returns and exchanges form. 5. As mentioned earlier, we've resolved the issues causing delays. New orders are now produced and shipped within 30 days, so any remakes or future orders won't involve a long wait. I understand your disappointment, and we want to make this right. Please reach out to me at [email protected], and we'll work on getting you a pair of jeans that meet your expectations. Thank you for your feedback. It really does help us continue to improve our products and services. Best regards, Ralph de Lisle Chief Operating Officer, Slø [email protected]

Reply from Slø - not fast fashionOct 11, 2024

Hey Una, It's so good to hear about your Slø experience! We're so happy that we've managed to turn jean shopping from a chore into a success story for you. Getting that perfect fit for curvy figures is exactly what we're all about. No gaps, no struggles - just jeans that fit like they were made for you (because they were!). It's amazing what a few photos and our sizing tech can do, right? We know the struggle of finding jeans that fit both hips and waist is real. So hearing that we've nailed it for you? That's what keeps us going :) Just a heads up - we've made some improvements since your order. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. So if you ever fancy adding to your Slø collection, we've got you covered even faster now. Thanks so much for sharing your experience. You're helping us spread the word that great-fitting jeans for all body types aren't just a dream anymore! Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 10, 2024

Hey Jelly, It's fantastic to see you've been with us since the very beginning - that's truly special! Thanks so much for sticking with us through thick and thin. We're so glad to hear that your first pairs from our 2022 launch were a hit! Even with the slight length hiccup (which, by the way, we totally appreciate you owning), it's fantastic that they've become your go-to jeans. That's exactly what we're aiming for. Now, about those cargos - we're really sorry about the chaos you experienced with your first order. Those shipping and production issues were definitely not our finest hour. But we're so grateful for your patience and understanding. We're keeping our fingers (and toes!) crossed right along with you that your cargos make it to you safe and sound this time. Just to put your mind at ease, we've made some major improvements to our processes since your last order. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. So you should be rocking those cargos in no time! Thanks for the shout-out to our customer service team. We're glad they were able to sort things out for you. It's loyal customers like you who keep us motivated to keep improving. Stay groovy, The Slø Team