Slø - not fast fashionReviews of slojeans.co

Reply from Slø - not fast fashionOct 8, 2024

Hey Dawn, Thanks so much for taking the time to share your Slø experience with us. We really appreciate your honest feedback and your incredible patience. First off, we want to sincerely apologize for all the delays and the need for multiple follow-ups. That's not the smooth sailing we aim for, and we're genuinely sorry for any frustration this caused. We've taken your feedback to heart and have made some big changes to our processes. The good news is, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more marathon waits! We're thrilled to hear that you're happy with the quality of your jeans and that they fit well. That's what we're all about - creating jeans that are made just for you. Your patience and understanding through this journey have been invaluable to us. Customers like you, who stick with us as we iron out the kinks, are the reason we keep pushing to improve. Thanks again for being part of the Slø family. We hope your new jeans bring you loads of comfy, stylish days ahead! Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 7, 2024

Dear Jessica, I'm Ralph, the COO of Slø, and I want to personally address your review and recent experience with us. First and foremost, I want to offer my sincerest apologies for the disappointment and frustration you've experienced. Your feedback is incredibly valuable to us, and we take it very seriously. The 9-month wait you endured is completely unacceptable, and I'm truly sorry for this extensive delay. We've made significant changes to our production process, and we're now able to deliver all new orders within 30 days of measurements being submitted. I'm deeply concerned about the issues you've raised regarding the quality, fit, and the missing second pair of jeans. This is far from the standard we aim for, and I'd like to make this right for you. Regarding the fabric weight and style, I want to explain that our decisions were based on extensive customer feedback. We surveyed over 700,000 people, and more than 90% requested thinner fabric. However, your experience shows us that we need to better communicate these choices and perhaps offer more options to cater to diverse preferences. I understand your reluctance to engage further, but I'd be grateful for the opportunity to learn more about the specific issues you encountered with the fit and quality. Your insights could be invaluable in helping us improve. We're committed to delivering jeans that meet the highest standards of quality and fit. While we've fallen short in your case, we're dedicated to continual improvement. Once again, I sincerely apologize for your negative experience. We will process your full refund immediately. If you're willing to share any additional feedback or discuss this further, please don't hesitate to reach out to me directly at [email protected]. Thank you for your honesty. We appreciate the time you've taken to share your experience, as it helps us in our mission to do better. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Reply from Slø - not fast fashionOct 7, 2024

Hey Jilley, Your review just put a MASSIVE grin on all our faces! Thanks so much for sharing your experience and for giving our new process a whirl. Six pairs? You're officially part of the Slø hall of fame! We're absolutely chuffed that you took Ralph up on his challenge - and even more thrilled that we could deliver on our promise. Those dates you've shared are music to our ears. It's awesome to see our new 30-day delivery guarantee in action. We've been working our socks off to streamline our production process, so it's fantastic to hear it's paying off. And let's talk about those jeans! We're over the moon that you're loving the comfort. And those pockets? We're on a mission to end the tyranny of tiny pockets, one pair of jeans at a time! Your enthusiasm and support mean the world to us. It's loyal customers like you who keep us motivated to keep pushing forward and improving. Thanks again for being such an awesome part of the Slø family. We can't wait to see what you think of our future designs! Stay groovy (and enjoy those pockets!), The Slø Team

Reply from Slø - not fast fashionOct 7, 2024

Hi Dagonet, Thank you so so so much for this incredibly thoughtful and detailed review. We're absolutely thrilled that you feel your Slø jeans were worth the wait. First off, we want to acknowledge the long timeline you experienced. We're genuinely grateful for your understanding of our startup journey, with all its ups and downs. Your patience and insight into the challenges of ethical manufacturing are truly appreciated. We're so happy to hear that your jeans fit like a dream! That feeling of jeans fitting perfectly without a belt? That's exactly what we're aiming for, and we're so glad we could make that "myth" a reality for you. Thanks for the kudos on the details - from the sizing tag to the sturdy seams and hardware. We pour our hearts into getting these elements just right, so it's fantastic to hear they've hit the mark. We completely understand the leap of faith it takes to order jeans online, especially with a unique body type. We're honored that you chose to take that leap with us, and we're thrilled it paid off! You're absolutely right - we're constantly working to improve both our product and our processes. Since your order, we've made significant strides in reducing wait times. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. Your support and understanding mean the world to us. Customers like you, who appreciate the journey and the product, are the reason we keep pushing forward. Thanks again for being part of the Slø story. We can't wait to show you what we've got coming next! Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 7, 2024

Hey Shelby, Thank you for sharing your experience with us :) We really appreciate your understanding and positivity. You're absolutely right - we've hit some bumps along the way, but we're working our socks off to smooth things out. It's great to hear that you've noticed our efforts! We're sorry about the slight defect in your order. That's definitely not the Slø standard we aim for. But we're thrilled to hear that Ralph was able to sort things out for you. Providing stellar customer service is super important to us, so it's fantastic to know we hit the mark there. Your excitement for our next launch has us buzzing too! We've got some cool stuff in the pipeline that we can't wait to share. Just so you know, we've made some big improvements since your last order. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more long waits! Thanks again for sticking with us through the growing pains. It's awesome customers like you who keep us motivated to keep improving and innovating. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 4, 2024

Hi Katie, Thanks so much for sharing your experience with us! We're absolutely chuffed that your spontaneous purchase turned out to be such a hit. It's fantastic to hear that our sizing system worked its magic for you. Getting that perfect fit is what we're all about, so it's brilliant to know we hit the bullseye! Your description of these being the comfiest jeans you've ever worn? That's the kind of feedback that keeps us buzzing with excitement. We're thrilled they've already claimed the coveted 'go-to' spot in your wardrobe for the upcoming fall season. We're cooking up some exciting new stuff for our next launch, so stay tuned! We can't wait to see what you think of our upcoming designs. Thanks again for giving Slø a shot and for spreading the love. You're awesome, and we're stoked to have you as part of the Slø family. Stay groovy (and comfy!), The Slø Team

Reply from Slø - not fast fashionOct 4, 2024

Hey Ann, Thank you so much for taking the time to share your experience with us! First off, we're thrilled to hear you're loving your jeans! We're so glad to hear they fit perfectly, feel comfy, and that you're loving those big, deep pockets. We're all about that pocket life :) We're so glad you appreciated the customization options too. Making jeans that are uniquely yours is what we're all about! Now, about that shipping delay - we're really sorry about that hiccup. It's not the kind of experience we want for our customers. But we're stoked to hear that our customer service team was on the ball, and getting back to you quickly. We've been working hard to improve our shipping process, and we're happy to say that we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. Your patience and understanding mean the world to us. It's awesome customers like you who keep us motivated to keep improving and innovating. Thanks again for your support and for spreading the love. We're so happy to have you as part of the Slø family. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 2, 2024

Miranda, Thank you for your review. I appreciate your feedback is incredibly valuable to us, and we take it to heart. First off, we want to sincerely apologize for the communication issues you experienced. We know how frustrating it can be to feel out of the loop, and we've been working hard to improve our customer service. We've recently overhauled our communication systems to ensure more timely and transparent updates. I see from our records that you received two pairs of jeans after we processed a full refund on 5th May and we also provided a coupon for a free pair. We hope this goes some way towards making up for your negative experience. Best regards, Ralph