SMARTMDReviews of smartmd.com

Prompt service., great, courteous customer service

So far first week, have 20 years of experience dictating. So far service is excellent*** AS

In the short time we have been using SMARTMD, I have found the service to be of high quality, their support has been excellent and very responsive. I appreciate that the company has been proactive in finding solutions to help my practice become more efficient.

I've been utilizing SmartMD for about a year now. They help us with charge entry whenever my internal team is not be able to handle the volume of claims to make our month close. The SmartMD team responds very quickly to emails and is receptive to feedback. My only pain point has been that they do make some data entry errors. That said, there are several caveats to our billing process that can result in human error if you're not completely comfortable with the systems we use. When I identify these errors, Lorna, the team manager, is great at addressing them with her team and ensuring me that she's done so. I would recommend them to a colleague because they meet deadlines and they're easy to work with.

My transcription and billing are always completed accurately and on time. I can upload my dictation by 8pm and have the final copy by 4am. This makes it possible to have my reports on the fax of a referring physician by 6am the next day. I never hear a complaint from patients about the billing service, and have found them to respond immediately to any questions raised by me.

Smartmd has always done a fine, professional job for me Dr Robert Messenbaugh

I recently downloaded the ipad app for my doctor who is a creature of habit and was leery of the modern technology and how it would translate through. He loves being able to just click on a name and dictate while he walks around. No more pushing numbers; he can hear his voice if he needs to correct something. Its all around wonderful. Setting it up to link with our scheduling system was a bit of a pain but Krudy and the rest of the customer service reps at Smart MD really made it their mission to get it working with our schedule. And that they did! I could not have done it without them and am very thankful for the Smart MD team.

Nandip and his team have gone above and beyond for us. They are extremely quick, and all of my projects have been completed with ample time. In addition, they are of excellent quality. Nandip himself is incredibly responsive and detail oriented. He catches my mistakes and has helped me come up with creative solutions to make clients happy. I've only had great experiences with him and his team!