SmartpressReviews of smartpress.com

A truly beautiful print job done by the team but there was legit no packaging around the items. The box was bigger than the items so I received th order with more than half having smashed corners. Unfortunately the project was time sensitive so I was unable to get a replacement.

I've used Smartpress for a few years and have never had a problem up until recently. Lately, all of my orders have been delayed. Proofs are late - over a week after placing an order when their website clearly states 2-3 day turnaround. Timeliness is an important factor for our business, and the recent delays have started to impact our scheduling and customer expectations. I used to love Smartpress for ordering but will probably be looking elsewhere for my direct mail services from now on..

The printed programs were high quality and met our expectations. However, we encountered challenges with meeting a clearly communicated hard deadline. A staff member drove to pick up the programs after being told they were ready, only to be asked to return the next morning. We had to reiterate the urgency multiple times. Improved communication and follow-through on timelines would make for a smoother experience.

I ordered a banner and stand for a conference. Smartpress kept pushing the expected delivery date and it required a lot of back-and-forth for me to get an answer on the source of the delay and whether I could expect to receive the product on time. Ultimately, the delay was due to Smartpress being out of stands and solved when I offered to buy a stand off Amazon so that the banner could be shipped on time. I didn’t mind this solution but did mind the uncertainty and that I had to hound people down to understand the problem and get to a solution. It would be good in these situations to proactively inform the customer about expected delays so they can make alternative arrangements if needed or work with you to get to a mutually acceptable outcome.

each copy was inconsistent. the cutting was horrible and every single print was different from the next. this is my first time printing from you and i am willing to try again, but i hope next time is better

The quality of the 500 books we ordered was not up to the standards advertised by Smartpress. We did end up getting a refund, so on that front we are happy from a customer service perspective. However, there were many QC issues that occurred on dozens upon dozens of our copies which ultimately led us to have to switch printers. The worst example was the inside being printed completely upside down on at least 2 copies (!!). But overall, several copies of the book had blurry text on the inside pages (for some reason, whenever this happened it was always on the lefthand page of the mini puzzles section). Also, the spine bounced onto the front cover on several copies, so as to not match the approved proof and it made the cover design appear amateur. There were also ocassional issues with the precision of cutting at the top of the cover which again led to the design not matching the proof exactly. This is not to mention the issues on our previous order of 500 books, which had severe QC issues with the covers falling apart.

The ordering process itself was not difficult, but we have a suggestion for future reference. The final coating should be optional. We ordered Coated Semigloss 2 Sides (C2S) - White folders which really don't need a final coating. Since a selection was required, we chose the aqueous matte believing it would not dull the project much and the inside should still have the semigloss shine, but to our dismay both sides are completely matte with added splotches of coating liquid on the outside! This made the color appear very dark. As you can tell, we are not very happy with the project's outcome. We've had this particular project printed many times before with no issues, but this is the first time using your company and had really wanted to use you for other projects. This is a poor print job that does not represent the quality of work produce by our company or promoted by your establishment.

The quality has always been good for my annual print job - but be aware - they've since instituted a minimum on all print orders. So even if you're printing over 180 total pieces for a collated print, that's still not enough for them to bother with. Don't waste your time with them.