SmartpressReviews of smartpress.com

Reply from SmartpressOct 21, 2026

Thank you for your feedback! We're glad to hear you're pleased with the quality of your prints. We understand your concerns regarding the additional charge and apologize for any confusion. Because your files included variable data that wasn't selected during the original ordering process, an additional fee was required to accommodate those specifications. We appreciate your understanding and your business, and we hope to work with you again!

Reply from SmartpressSep 29, 2026

Thank you for your feedback! We’re glad you're happy with the quality, speed, and value of your order. If you notice an issue with trimming, cutting, or the finished product, please don’t hesitate to contact our Customer Service team through your order’s Activity Log, email us at [email protected], or chat on the website so we can take a look and help. We appreciate your business and hope to print for you again!

Reply from SmartpressSep 21, 2026

Thank you for the kind words! We’re so glad our team and proofing process helped make things easier. Printing can definitely have a learning curve, so having the opportunity to review your proof, catch those little layout details, and make adjustments before production is so important. We appreciate you choosing Smartpress and look forward to helping with your next project! 💙

Reply from SmartpressSep 9, 2026

Thank you for your feedback! We’re glad you were happy with the print quality. We understand the file adjustments can add time, but when we identify issues such as missing bleed or other artwork concerns, our team works with you to correct them before printing. We want to make sure your files are properly set up so the finished product looks its best. We appreciate your patience throughout the process!

Reply from SmartpressAug 11, 2026

Thank you for the great review! We’re glad you had a positive experience and were happy with the quality of your pocket folders and the ordering process. We’re sorry to hear that some were damaged during shipment. We’d be happy to reprint the damaged folders at no cost, and I’ll be reaching out via email to confirm the details with you. We appreciate you choosing Smartpress and look forward to working with you again!

Reply from SmartpressAug 11, 2026

Thank you for your feedback! We’re glad to hear you were happy with the folded bookmarks and our fast service. We’re sorry to hear some of the bookmarks arrived damaged. We do process reprints at no cost for issues like the one you described, so please reach out to our Customer Service team if you’d like to take us up on that. We’d be happy to help!

Reply from SmartpressAug 5, 2026

Thank you for your thoughtful review! We're so glad you found our website easy to use, your order arrived quickly, and you were happy with the overall experience. Text-weight papers, like the 80# Text you selected, are designed to be lighter and more flexible, while cover-weight papers are thicker and sturdier. If you're looking for a more substantial feel on future projects, we'd recommend at least a 100# Cover stock. We also offer free Paper Sample Booklets on our website so you can see and feel our paper options before ordering. We appreciate your support and look forward to helping with your next project!

Reply from SmartpressJul 28, 2026

Thank you for your review! We're thrilled to hear you loved your UV Raised Invitations and had a great experience with our customer service team. We also appreciate your comments about the paper thickness and will share them with our team. Thank you for giving SmartPress a try, we're grateful for your support and look forward to your next order!