Excellent
Based on 457 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
457 approved reviews, newest moderated first
James K.
I used Smith Thompson when I lived in Coppell, TX from 1994-2002 and was very pleased with their service. The price then was $18.95 per month, now it is even less 20 years later!. I moved to Dallas, and my house was already set up with ADT, so I left it like that. Over the years, the price ratcheted up to $43.94 per month. When my contract with ADT expired, I couldn't wait to sign up with Smith Thompson and save $26.99 a month for the exact same service.
Mark S.
After being with another alarm company for 14 years, we were initially drawn to Smith Thompson due to the lower alarm monitoring fee and wireless feature. After checking them out with the BBB, we called to get additional information and in a few brief minutes we had all the information we needed! Our technician Bruce called (as promised) to let us know when he was on as way. After a brief inspection of our current system to verify it was working properly, he converted our system over to wireless and installed a new keypad. He was courteous, professional and answered all our questions. We only regret we did not make the change much sooner!
Richard T.
I compared several home monitoring services and did lengthy comparisons. Bottom line, Smith and Thompson was straight forward w/ their costs and no contracts. The installer was fantastic with a great depth of knowledge and passion for the industry. He even answered my phone call a few days after regarding some questions I had. I started down a cheaper path but there was no service to help with setup. I couldn't have been happier choosing Smith and Thompson.
Megan M.
I called SmithThompson after seeing their ad in a Money Mailer coupon book because they offered very reasonable service and had great reviews. They were helpful and friendly over the phone, and getting an installation appointment was very quick and easy. The technician showed up on time, was extremely respectful, patient with my questions, and did the job in a timely manner. Everything about them was wonderful!
Lisa
From the initial phone call, to the entire installation process, my family is very pleased with Smith Thompson Security. The technician walked me through how to use the new system and tested it with me to make sure it worked and I knew how to use everything. I love the fact that it is a wireless system and does not need to connect to a land line. Great job Smith Thompson. I have already referred a few friends.
Laurie
Office was very friendly and professional. Had been with ADT for years but wanted too much to switch to cell phone vs land line...until I told them we were switching companies....and we wanted to save money. Service rep was fantastic and walked us thru a demo. He was very courteous to answer all my teenager's questions and make her feel secure and was very respectful! Thank you Smith-Thompson!
Michael R.
I had ADT for 15 years. After regular rate increases I decided to try Smith Thompson. So glad I did! Very reasonable price, the installer was great, and customer support couldn't have been more helpful when I called about additional features for my alarm. If you are looking for a switch, check them out! You won't be sorry. Michael Robinson Bedford, TX
N.O.
always fast and excellent pricing.
