Average
Based on 138 reviews
Soccer Wearhouse3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.
Soccer Wearhouse (soccerwearhouse.com) has 138 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
138 approved reviews, newest moderated first
Kathleen M.
Zero stars Ordered a soccer jersey Aug 23 . October 5 , still no jersey . Absolutely atrocious customer service . Thus have never answered a call . Email communication says be patient, 7 plus weeks after being told 3-4 weeks ! Never received item , fighting with my credit card to get reimbursed
Devika
I would strongly caution anyone considering ordering from Soccer Wearhouse based on my experience. I placed an order over a month ago and paid extra for expedited 2–3 day shipping. More than a month later, the order still has not shipped. What has been especially frustrating is that I have contacted the company repeatedly asking for the order to be canceled and refunded, particularly given that I specifically paid for expedited shipping and they clearly did not provide that service. Instead of processing my refund, I have repeatedly received responses telling me that my order is being worked on, is “on the rack,” or should ship soon. At this point, I have been very clear that I no longer want the order shipped — I want it canceled and refunded — and that request has still not been addressed. I also found the original listing/order experience misleading, particularly in the context of paying for expedited delivery and then waiting more than a month without the item even being shipped. What makes the experience even more frustrating is that I have not been able to find a meaningful way to leave feedback about the order through their website, despite multiple attempts to resolve this directly with the company. Delays happen, and I would have been understanding if there had been a delay followed by clear communication and a prompt refund when requested. What I find unacceptable is charging for 2–3 day expedited shipping, not shipping the order more than a month later, and then repeatedly ignoring a customer's explicit request to cancel and refund the purchase. I would not order from Soccer Wearhouse again.
Angel
In store pick up was easy and customer service was great
BeachCityEuros L.
Great customer service
Ryan H.
Ordered a non-custom, in stock jersey. Said it would ship quickly. Three weeks later and no shipping or tracking information. Had to cancel the order. Customer service literally did nothing other than say that the order was received and would be shipped at some point but couldn’t give me any detail details. Terrible experience.
allan R.
They always have the best and newest soccer gear. Their stores are the best and also their customer service. I recommend them to everyone who is in need and looking for anything soccer related.
Kyden L.
Honestly the best soccer store I’ve ever been to, no bias whatsoever they are so great with there jerseys and I give them my 100 % trust they always try to give the best customer service and are so cool.
Tom T.
terrible service. i placed my order two months ago and the order still hasnt even shipped out. i would not recommend using this company at all. terrible service and they dont even respond with any information that helps to know when you will receive your order.
