A First-time C.
Good value for good product.
Would have earned a higher rating if an email was sent when the product shipped. Also, shipping company didn't knock on the door when making delivery, and left package outside the door.
Great
Based on 548 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
548 approved reviews, newest moderated first
A First-time C.
Would have earned a higher rating if an email was sent when the product shipped. Also, shipping company didn't knock on the door when making delivery, and left package outside the door.
Nan S.
Before ordering a suitcase, I called the company to make sure it would be delivered within a week. I was quoted a delivery date of no later than the following Wed. (approx. one week) and received my purchase the Saturday prior to that. This is good service!
Kristen S.
Even with horrible snow and closures I called to see if a gift I ordered would make it for Valentine's day. They rush shipped it and it was here right on time! I would recommend this company 100%. Always a great quality product
Ruth C.
Called a number of times. Kept telling me it would be shipped. Was going on trip out of the country. Had to cancel order and purchase locally.
Gary H.
This was exactly as promise reasonable priced and received in a timely manner would recommend to anyone
Scott
I placed an order, but never received a shipping conformation. It was 9 days later that I received an email stating that my item was back ordered. My order was suppose to be shipped directly from the manufacture, but apparently, they never notified suitecase.com. I would think it's up to suitecase.com to work out these details. Disappointed with my experience.
Reply from Suitcase.comFeb 28, 2014
Scott, You placed an order on February 3rd. On February 5th we emailed you to let you know that this case was on Backorder. We followed up on February 12th because we had not heard from you. We then cancelled your order when you responded to our follow up communication. Best regards, John
Janice S.
Shipped by Fed Ex (happy) without damage. Exactly as described.
Chap
This is really a hight quality piece of merchandise. I believe it is comparable in quality to about any on the market. The price from Trustpilot was by far the best that I could find and I would urge you to get one. You won't be dissapointed!