Edward H.
Customer support
Customer support
Reply from SUPCASEOct 15, 2026
Thank you for mentioning our customer support. Our team always tries their best to offer helpful and timely help for every customer.

Excellent
Based on 818 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
Edward H.
Customer support
Reply from SUPCASEOct 15, 2026
Thank you for mentioning our customer support. Our team always tries their best to offer helpful and timely help for every customer.
Brie F.
The best I love it
Reply from SUPCASEOct 15, 2026
Thank you so much for your lovely comment! We’re delighted that you love your SUPCASE wallet. It means a lot to us.
Happy C.
Customer support was responsive and helpful. Although they are running out of cases for my super-old iphone, they did find me one and gave me a small discount so I can replace mine.
Reply from SUPCASEOct 14, 2026
Thank you for sharing your experience with us. We’re pleased our support team could locate a case for your older iPhone and offer the discount for your replacement. We understand how tricky it can be to find accessories for older devices, and we were glad to help.
Jordan
Customer service was friendly and great, fully addressing my needs and concerns!
Reply from SUPCASEOct 14, 2026
Thank you so much for your nice comment! We’re glad our team was able to listen and fully take care of your needs and concerns. We always want to make sure every customer feels heard and supported.
Chandler
The quality of the case - I have been using them for many, many years and they protect my many phones, over those years, 100%. Customer service helped me to overcome a glitch and I appreciate the excellent service. Thank you.
Reply from SUPCASEOct 14, 2026
Thank you for your wonderful feedback. We are truly thankful that you have trusted SUPCASE for years to keep your phones well protected. It’s a pleasure that our customer service team could sort out the issue for you. We will keep delivering dependable protective cases for your devices.
Ed
A little over 3 weeks ago I purchashed a iPad 10.2 inch Unicorn Beetle PRO Rugged Case-Metallic Purple. It didn't even last a month!
Reply from SUPCASEOct 14, 2026
We’re sorry to hear your Unicorn Beetle PRO case for iPad 10.2” did not hold up as expected. Our case comes with a 1-year warranty starting from your purchase date. Please reach out to us at [email protected] or call our toll-free line at +1 888-981-8159, Monday to Friday, 9 am–4 pm ET, so we can assist you with a replacement.
Bill P.
Ease of finding a quality product for my phone, clear description of product and unique to the market supply of product. Sturdy case build made of strong materials for each individual uses. Products are easy to use and Warranty is solid and guaranteed no fuss!
Reply from SUPCASEOct 14, 2026
Thank you for this fantastic review! We’re glad you found it easy to find the right case and that our product descriptions helped you choose. We strive to craft robust cases with premium materials and maintain a straightforward, reliable warranty experience.
CWSilverado
The quality of the Supcase makes it a great buy. The warranty and excellant customer service is above all expectations.
Reply from SUPCASEOct 14, 2026
Thank you so much for your kind words. We’re thrilled to hear our case quality delivers great value and that our warranty and support exceeded your expectations. We keep working hard to uphold our commitment to every customer.