Excellent
Based on 818 reviews
SUPCASE4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
customer
Company sent quick replacement for damaged product under the warranty after 11 months of use.
Reply from SUPCASEMay 8, 2026
Hi there, Really appreciate you sharing this :) We’re really glad we could get a replacement to you quickly and that the warranty process worked smoothly. Thank you for your support! Best regards, Supcase Customer Support
Richard
Probably the best protective case iv ever owned , will not slip out of my hands , feels very comfortable but when I do drop it I know my phone is safe & so far the case is damage & scratch free
Reply from SUPCASEMay 8, 2026
Hi Richard, Thank you for sharing your experience. We’re delighted to hear the case provides both a secure grip and dependable protection — exactly what we aim for. It’s also great to know it’s holding up so well and staying scratch-free. We truly appreciate your trust in Supcase🙌 Best regards, Supcase Customer Support
SEVEN S.
Took care of me and got a replacement out asap!
Reply from SUPCASEMay 7, 2026
Hi Seven, Thank you for sharing this — glad we could take care of it quickly and get a replacement sent out 🙂 We know how important timely support is, and we’re happy we could help here. Appreciate your feedback and support. Best regards, Supcase Customer Support
Mark W.
customer service agent quickly addressed my issue and replaced my defective iphone case, ore quickly than i expected. that almost never happens these days with customer service. this agent should be in line for a promotion to VP of customer service.
Reply from SUPCASEMay 7, 2026
Hi Mark, Really appreciate you sharing this. Glad to hear our team was able to resolve the issue quickly and get a replacement sent out faster than expected 😊 We know how important it is when something isn’t right with a product, so it’s good to hear things were handled smoothly for you. And thank you as well for your kind words about the agent — I’ll make sure that’s passed on. Thanks again for the support 👍 Best regards, Supcase Customer Support
Daniel
You gave me what I ordered ! Today you can not ask for more . Good job! I received my phone cover in just a few days and I love it !
Reply from SUPCASEMay 7, 2026
Hi Daniel, Really nice to read this — thank you. Glad everything arrived quickly and that the case was exactly what you expected. Sometimes that’s all it needs to be: simple, correct, and on time. Happy to hear you’re enjoying it. Appreciate you taking a moment to share your experience 🙌 Best regards, Supcase Customer Support
Mr M.
Great customer service and great product recommend to everyone
Reply from SUPCASEMay 7, 2026
Hi Mr McQuitty, Appreciate you taking the time to leave this. Really glad to hear you’re happy with both the product and the customer service 👍 And thanks a lot for the recommendation — that truly means a lot to us. Best regards, Supcase Customer Support
Customer
Extended warranty case replacement was taken care of quickly and the updates at every step were wonderful. Definately will be sticking to this brand for life!!
Reply from SUPCASEMay 7, 2026
Hi there, Thanks for sharing your experience with us — really means a lot :) Glad to hear the extended warranty replacement was handled quickly and that the updates throughout the process made things clear for you. We know it makes a big difference when customers feel informed at every step. And wow — “for life” means a lot to hear 🙌 We’re grateful for your support and trust in the brand. Thanks again for choosing SUPCASE! Best regards, Supcase Customer Support
Mark H.
Not good service, Mistake was made they don't want to refund my cost. It will still cost me to resolve their mistake.
Reply from SUPCASEMay 7, 2026
Hi Mark, We’re sorry to hear about your experience and the frustration this has caused, especially regarding the refund situation. This is not the standard we aim to deliver, and when a mistake happens on our side, we absolutely expect to take responsibility and work toward a fair resolution. We’d like the opportunity to review your case in detail and understand what went wrong so we can make this right for you. You can reach us at [email protected] or call us at +1 888-981-8159 (Mon–Fri: 9 am–4 pm ET), and we’ll make sure you’re taken care of. We appreciate you bringing this to our attention. Best regards, Supcase Customer Support
