Wayne M.
After many years of dealing with…
After many years of dealing with supcase lately they have left a bad taste in my mouth they are nolonger a customer feeindly company .When Sandy was in customer service she took care or us now you cannot buy directly from company you have yo go thru Amazon or order on line I am a 89 year old I am not that computer savvy please go back to real customer service
Reply from SUPCASEApr 30, 2026
Hi Wayne, Thank you for taking the time to share your feedback, and for your many years of support — it truly means a great deal to us. We’re very sorry to hear that your recent experience has been frustrating and feels different from the service you were used to. We understand how important clear, accessible, and personal support is, especially for long-time customers like yourself. Your mention of Sandy is genuinely appreciated, and we understand the level of care you’re referring to. We also hear your concerns regarding the current purchasing process. As our sales channels have evolved, we recognize that this may not feel as convenient for everyone, and your feedback is important in helping us improve how we serve customers with different needs. If you’re ever looking to place an order or need assistance, our team is always here to help guide you step by step. You can reach us at [email protected] or call us at +1 888-981-8159 (Mon–Fri: 9am–4pm ET), and we’ll make sure you’re taken care of. We truly value your support over the years and hope to provide you with a better experience moving forward. Best regards, Supcase Customer Support