Jerry S.
Co-operative
Co-operative, and easy to start. Team is quicker to response.
Reply from Text RequestJul 6, 2026
Jerry, thank you for leaving us a review. Please reach out to success and let us know how we can give you a 5 star experience.

Excellent
Based on 455 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Jerry S.
Co-operative, and easy to start. Team is quicker to response.
Reply from Text RequestJul 6, 2026
Jerry, thank you for leaving us a review. Please reach out to success and let us know how we can give you a 5 star experience.
Nancy J.
The sign up process is slow and frustrating. I feel like a lot of my time has been wasted.
Reply from Text RequestJul 10, 2026
Nancy, sorry to hear you felt as if the sign up process was slow. It looks like the registration had an error, success has been reaching out. Please feel free to reach out to our success team, with any questions and/or concerns.
Claudia O.
Hannah explained everything thoroughly and was extremely professional throughout the entire conversation. She answered all of my questions clearly and exceeded my expectations for an initial call. I truly appreciated her knowledge, patience, and willingness to help.
Reply from Text RequestJun 30, 2026
Claudia, thank you for taking the time to leave us a review. I'll be sure to pass this on to Hannah!
Daniel E.
Easy to set up and get started.
Reply from Text RequestJun 30, 2026
Thank you for taking the time to leave us a review.
Bob C.
Jess was helpful getting my account set up and had some good suggestions for future use.
Reply from Text RequestJun 30, 2026
Bob, thank you for leaving this review. I'll make sure Jess get this review.
Handyman Connection O.
We operate a home services business. So we are in constant communications with customers and field techs. We have an office team of 5. Text Request allows us to collaborate with everyone via text. Multiple CSRs are able to participate in a conversation using 1 text line. We also love the Group message feature for general comms with our field techs. And TextRequest support is fantastic.
Reply from Text RequestJun 30, 2026
Thank you so much for taking the time to leave us a detailed review.
Gene S.
Team has been very helpful and attentive, finding solutions and answering questions through every step of the process. Thank you!
Reply from Text RequestJun 16, 2026
Gene, thank you for leaving us a review. So happy to hear that you've experienced a good time and that our Success and Support Teams were able to help you.
Amber S.
No Fluff just a great platform with great service.
Reply from Text RequestJun 16, 2026
Amber, thank you! We are trying to just get to the point of helping you communicate better with your customers.