Excellent
Based on 217 reviews
The Perfume Shop (USA)4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women.Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced.Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
The Perfume Shop (USA) (theperfumeshopusa.com) has 217 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
217 approved reviews, newest moderated first
Yicely M.
Great experience
Reply from The Perfume Shop (USA)Feb 11, 2026
Thank you for your kind words, Yicely! We’re glad you had a great experience and look forward to welcoming you back to The Perfume Shop soon! The Perfume Shop Team
Matt B.
It literally smells like alcohol i bought this cologne for yrs there no sweet scent to it just as if I opened alcohol pad
Reply from The Perfume Shop (USA)Feb 9, 2026
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to reassure you that we only sell 100% authentic, original designer fragrances sourced from authorized suppliers. Sometimes, the initial spray of a fragrance—especially depending on its concentration (Eau de Toilette vs. Eau de Parfum)—can have a stronger alcohol note at first, which typically settles after a few minutes. That said, if you’re not satisfied with the scent, we’re here to help. You’re welcome to initiate a return in accordance with our return policy, and our customer support team will gladly assist you with the next steps. Please reach out to us directly at [email protected], and we’ll make sure this is resolved for you. The Perfume Shop Team
Derek
great product and service
Reply from The Perfume Shop (USA)Jan 14, 2026
Thank you for your kind words, Derek! We’re happy to hear you enjoyed both our products and service. We look forward to welcoming you back to The Perfume Shop soon! The Perfume Shop Team
TR
Bad experience. Tried to resolve. Poor customer service.
Reply from The Perfume Shop (USA)Jan 9, 2026
Hi, We’re sorry to see your recent review and would like to clarify and resolve any remaining concerns. You returned the item, and we issued a full refund of USD 47.82 on July 17, 2025. The refund was successfully processed, and you can verify this directly with your bank—we have 100% refunded the amount. We also provided you with a return label and supported you throughout the process. We truly regret that your experience did not meet expectations, as our intention was to assist you fully and resolve the issue promptly. If there is anything further we can help you with, please contact us at [email protected] Thanks
Edwin L.
The person was super nice and let me try out the perfume and a nice lady
Reply from The Perfume Shop (USA)Jan 6, 2026
Thank you so much for your kind words, Edwin! We’re glad our team made you feel welcome and gave you the chance to try out the perfume. We truly appreciate your feedback and look forward to welcoming you back to The Perfume Shop soon! The Perfume Shop Team
Sun L.
My wife's happiness at receiving the bottleof 'Euphoria'!
Reply from The Perfume Shop (USA)Jan 6, 2026
Thank you for sharing this wonderful moment with us! We’re so happy to hear that your wife loved receiving Euphoria there’s nothing better than spreading holiday happiness. We truly appreciate your support and look forward to welcoming you back to The Perfume Shop soon! The Perfume Shop Team
Alan B.
Thought I bought 100ml just on the price £92, but stupidly didn't look at amount, so at that price I won't be buying it again from you, due it being far more expensive than other outlets
Reply from The Perfume Shop (USA)Jan 3, 2026
Thank you for sharing your feedback, Alan. We’re sorry to hear about the misunderstanding regarding the bottle size and pricing. We always aim to be transparent and provide clear product details, and we regret that this experience didn’t meet your expectations. Your comments are important to us, and we’ll use them to improve how we communicate product information moving forward. Please feel free to reach out to us directly if you’d like to discuss this further. The Perfume Shop Team
Alex T.
Purchased a really good smelling cologne thanks to the help of Diana. Very helpful and well spoken, would highly suggest coming to this store.
Reply from The Perfume Shop (USA)Jan 1, 2026
Thank you so much for your wonderful review, Alex! We’re thrilled to hear that Diana helped you find a great-smelling cologne and provided such helpful service. We truly appreciate your recommendation and look forward to welcoming you back to The Perfume Shop soon! The Perfume Shop Team
