TherapyNotes, LLCReviews of therapynotes.com

It is great when it works, when it doesn't work be prepared for tech support to tell you, it is a YOU problem and nothing that they can help with. Yesterday we got 10 denials for patients/code that have been paying perfectly with an error code. The customer service rep could only read us the message we already read which prompt the call for support. This was not the first time this year this has happened, so we knew there was nothing wrong on our end. TherapyNotes support would not even look into the issue but told us to call elsewhere. Today, they release a notification saying this is an ongoing issue. Yesterday, they wouldn't even take a second to explore if this was an internal issue. This issue has been happening since Jan 1 and has not be resolved and it is almost March. We constantly get emails "updating" us that the clearinghouse is "now" working with the payer (the clearinghouse in which there was absolutely no issue with, according to TherapyNotes)

Therapy Notes used to offer a lot of support for the providers. This has changed a lot over the past 3 years. We try to just figure things out ourselves now because calling in has proven to be a waste of valuable time. They are nice people, but nice is not fixing the major issues going on since January 1st of this year and it has been impossible to get their help. We have countless hours of phone calls and emails with many different answers and none are correct. This is a huge problem when it holds up reimbursement. We are now filing all we can on the individual platforms to ensure we are getting paid. We are also looking at something else that might be better for a larger practice. When we ask for clarification on the calls now, we get told " we are not allowed to comment on that". It is bad enough that every time there is an update something goes wrong somewhere else on the platform and it takes forever to fix. Posting today that claims will go thru the clearinghouse when "things are good" has confirmed our fears that TN just simply can not handle the column they have. We have hung in there for years, but we are now exploring our options. Update - 2.29.2024 I changed this review to a 4 star after speaking with MJ today. He was exceptionally nice and spent time listening to me and the concerns I had. As we all know, things are upside down with Change Health Care at this time. Therapy Notes can not control the Clearing House issues and, as of now they are updating everyone as best they can. Again, I felt heard today on this call and I feel like moving forward things may be better. The product is a good product and thru the years I have felt the positives have outweighed the negatives by a long shot. The company has grown and I am certain growing pains have been felt. I am hopeful that we will be able to remain with Therapy Notes.

The TherpayNotes Platform seems to focus their services on helping providers who bill using insurance. Also, TN encourages ‘helps’ providers become networked. If you can make a living doing that and are comfortable with the limits of care, - TN may be worth considering. However, if you are an out-of-network provider, you may want to shop around for other platforms.

As a new solo practitioner I am learning how to navigate the various administrative aspects of a psychotherapy practice. TherapyNotes has made this process so much easier to do. The level of support I have received throughout this process has been amazing. I cannot say enough about how much I appreciate having TherapyNotes as part of my practice.

I love TherapyNotes! It's so intuitive and I get to choose what I need and want for my private practice. They also make the billing easy. It was between them and Simple Practice and after carefully deciding what I wanted and needed for my business the prices pretty much came up to the same amount. I love how support is 24/7 with an actual person you can speak with. The only downside is lately I've been having issues with Cardpointe, their third party card processing company.

While the design is not the most efficient format for psychiatric medication providers. The support team is not very responsive to suggestions and issues that may arise. They are working to make it more efficient for busy mediation providers. While the medication database within the psychiatry templates is outdated, they are working to update the database. They have recently updated the telehealth platform which has greatly improved the visit quality. They did just release a patient messaging system to allow patients to securely contact providers.

Excellent customer service.

They have an excellent support team.