Reply from The Web Design LLCJun 11, 2024
Dear Noah,
Thank you for sharing your feedback. We strive to provide excellent service and regret that your experience did not meet your expectations. However, I would like to clarify some points regarding your review.
Firstly, you initially purchased our Beginner’s Package, which costs $695, not $1,400. Upon receiving your package, you requested an upgrade to the next level, which included unlimited pages, unlimited products, and a Conceptual and Dynamic Website. The cost for this upgrade was $1,700, as transparently communicated during our discussions.
We understand you decided to consult with another developer who provided a solution without the need for a special plugin. While we respect your choice, our upgrade prices are based on the comprehensive services and quality we offer. You were refunded in line with our policies after deciding to switch to a competitor.
Regarding our address, we are indeed located at 100 Bayview Circle, 5th Floor, Suite 230, Newport Beach, CA 92660. The change in floor level mentioned in your review was a result of an internal office relocation and was promptly updated to reflect our current location accurately.
We stand by our commitment to 100% satisfaction guaranteed and are sorry you felt our team was unprofessional. Your feedback is valuable, and we will use it to improve our services further.
Additionally, we noticed that your review history includes several negative reviews about different companies. We encourage constructive feedback and are always open to addressing any concerns directly to ensure a positive outcome for all our clients.
Thank you for your understanding.