The Web Design LLCReviews of thewebdesignllc.com

Reply from The Web Design LLCMay 9, 2025

Thank you, Chris! We're thrilled to hear that Pat and the team delivered a smooth and responsive experience. It was a pleasure bringing your vision to life, and we appreciate your trust in us. We're always here if you need anything moving forward! — The Web Design LLC Team

Reply from The Web Design LLCMay 9, 2025

Thank you so much, Richie! It was an absolute honor for Jason and the team to work with you and support the incredible mission of the Humanrightz Foundation. We’re truly grateful for your kind words and trust in us. Your vision inspired our work, and we're proud to have played a part in building a platform that supports such a meaningful cause. We're always here for anything you need moving forward! — The Web Design LLC Team

Reply from The Web Design LLCMay 9, 2025

Thank you so much for your continued trust and support over the past year! We're grateful to have you as part of the Web Design LLC family and are always here to help whenever you need us. Looking forward to many more successful projects together! — The Web Design LLC Team

Reply from The Web Design LLCMay 9, 2025

It sounds like Jack Edwards has been a fantastic collaborator for your website project, especially for something as important as your radio station's online presence! It’s great to hear how professional and dedicated he has been. A solid recommendation like that can go a long way—if you have any other thoughts on how he helped elevate your vision or how he made the process smoother, feel free to share!

Reply from The Web Design LLCMay 9, 2025

Thank you for sharing your experience. We take all claims and feedback seriously, especially when it involves accusations of dishonesty or unethical practices. To ensure that we can properly address and investigate this matter, we kindly request that you provide clear, solid proof or documentation of the issues you’ve described. This would help us understand the situation better and resolve it appropriately. We believe in maintaining transparency and professionalism in all our dealings, and if any actions have occurred that fall short of that standard, we are committed to addressing them. However, it's important to note that any claims that could be seen as defamatory need to be handled carefully, and we must ensure that all allegations are backed by verifiable facts. Please feel free to reach out directly with any supporting information, and we’ll work to resolve this in a fair and responsible manner. Thank you for your understanding.

Reply from The Web Design LLCFeb 7, 2025

Hi Danielle Lynch, We appreciate your feedback, but we feel it’s important to clarify some inaccuracies in your review to ensure transparency for others reading this. Website Usage: You mentioned that your website isn’t live, but our records show that you have been actively using the website since October 2023 when it went live. Contact Form Functionality: The $200/ 3 Years charge for the contact form was not a hidden fee though the cost of SMTP is $25/Month. The form required an SMTP relay server, a third-party tool necessary for exchanging data between the website and your email. This was clearly communicated to you during the process. Hosting Fee: The $1,000 hosting fee you referenced was for a 3-year premium hosting plan (starting July 2023) through Liquid Web, a reputable service provider. This fee was not arbitrary but covered a significant period of high-quality hosting services. SSL Certificate: The $450 charge was for a 3-year SSL certificate renewal, not a one-time fee. SSL certificates are typically renewed annually, and the cost reflects a 3-year commitment, which is standard in the industry. Website Content: The “improper English” you mentioned was placeholder dummy text, as we were waiting for you to provide the final content. This is a standard practice in web design to allow clients to review the layout before adding their own text. Backend Access: You were provided with full backend access to your website. However, due to a lack of technical knowledge, you changed the name servers, which caused the site to go down. This issue was not caused by us but was a result of those changes. We understand that technical processes can sometimes be confusing, and we strive to support our clients every step of the way. However, it’s disappointing to see such misrepresentation of the facts. We take pride in delivering quality services along with the minimalistic cost and maintaining transparency with our clients. If you have further concerns, we encourage you to reach out to us directly so we can address them professionally. Regards, The Web Design LLC

Reply from The Web Design LLCJan 13, 2025

Thank you for sharing your feedback. However, upon reviewing our records, we could not find any indication that you have been a client of our company. It appears there may have been a mistake, and your review was posted on our account in error. We kindly request that you verify the facts and ensure the review is associated with the correct business. Posting a review on the wrong company’s profile can create unnecessary confusion and may unfairly impact our reputation. If you believe this review is accurate and intended for us, please provide additional details or supporting information so we can address your concerns directly. Otherwise, we respectfully ask that you remove this review or redirect it to the appropriate business. Regards, The Web Design LLC

Reply from The Web Design LLCDec 17, 2024

We sincerely regret that your experience with The Web Design LLC did not meet your expectations. We understand how frustrating delays and refund processes can be, and we apologize for any inconvenience caused. Regarding your concerns, we would like to clarify that we are a reputable company and take all customer grievances seriously. As far as your refund is concerned, we can confirm that the amount of $2,500 has already been refunded. If there’s any confusion or documentation required to verify this, we’d be happy to provide the necessary proof and assist further. We want to assure you that it was never our intention to cause any inconvenience. While the delays in the campaign were unfortunate, they were not reflective of our usual standards, and we are working to ensure such situations do not happen again. We value our clients and their trust in us, and we deeply regret that your experience fell short. Please feel free to contact us directly at [email protected], and we will do everything possible to address any remaining concerns. Thank you, The Web Design LLC