Great
Based on 1,558 reviews
ThinOptics4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.
ThinOptics (thinoptics.com) has 1,558 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,558 approved reviews, newest moderated first
Debbie F.
I did a live chat with Bernard this morning, and he was very helpful - I told him the problem I had, and he fixed it right away!
Reply from ThinOpticsJun 7, 2021
That is awesome to hear, Debbie! We are glad that you are happy with the customer service experience you had with us! - Miguel, ThinOptics Social
CHEW/KUNNEE
Angel is an angel. She was so helpful and kind. I definitely will refer people to this company. Not only they have great customer service, they also have quality products.
Reply from ThinOpticsJun 4, 2021
That is great to hear, Chew/Kunnee! Thank you for the high recommendation! We appreciate hearing from you! - Lynjoe, ThinOptics
Michael S.
Since 01/2019 I have purchased 10 pairs of readers, 2 pairs of Connect reading glasses and every one of their cases for a total of $264.34. The lenses on every single pair had become scratched simply by removing and reinserting them into one of their cases. All of their products are inherently flawed because all of the lenses will absolutely become very scratched very quickly under normal use. Oddly enough, it states on their website that "Scratched Lenses" are not covered by their warranty. That means that you would have to continuously pony up either $14.95 or $34.95 respectively to replace the readers or glasses every time they become scratched which is guaranteed to be very often. My conclusion is that their products are poorly designed and are not a good value. From my personal experience with this company I highly DO NOT recommend any of their products. What is even more troubling to me is that they are very dishonest on their website with regards to their customer ratings and reviews. They only post the 5 star reviews and leave out all the others. I know this because recently I posted a 2 star review for their readers and it does not show up on the REVIEWS PAGE. Even on my account page on their website they are deceitful. Directly above my review (which does not appear on the reviews page) it states "Your Review" Rating ***** (5 stars) even though I only gave ** (2 stars). My feeling is that if you can't honestly post your customer reviews then you shouldn't post them at all.
Reply from ThinOpticsJun 4, 2021
Hello Mr. Shurack, Thank you for posting your review, we do appreciate the feedback we receive from customers. Every review, including those left on our customer service tools are shown to our upper management and engineers. Upon reviewing your account, I see that your review is still pending and has not been reviewed. I do see the 2 star rating and the following comments: Summary of Review: Will The Lenses Scratch? Review: "They most definitely will. In the past 2 1/2 years I have ordered 10 pairs of these readers for a cost of $149.50 plus the cost of the cases and every pair eventually had to be discarded and replaced with a new pair at $14.95. The reason for the lenses becoming scratched is because of the flawed design of the cases that hold them. The inside of the case is bare metal and repeatedly taking the readers out of the case and then reinserting them causes the lenses to become scratched in a relatively short amount of time. If the interior of the case was lined with a soft material, that would eliminate or at least reduce the amount of scratches on the lenses. I have made this point to the representatives of this company many, many times but to no avail. They are either unwilling or unable to change the design of their flawed cases. Having said that I can only deduct that the reason for this is that they want the lenses to become scratched so that you will keep having to replace them at $14.95 each plus shipping. The readers are an excellent product that I use every day but the cases are not because they are inherently flawed and need to be redesigned." Unfortunately, we are a bit behind schedule due to a system change. We are working diligently on getting all tasks, including reviews, caught up. We have not changed your review and would approve any changes to our customer reviews without explicit and written approval from that customer. If you feel that your review has been changed from what you wrote or from the stars you left, please let me know. As you can imagine, not all reviews are posted on our website, but we do not delete reviews from certain outside sites. We take responsibility for our product and believe that all reviews can add value to our company in several ways. Upon further review of your account, I was also able to establish that we have provided replacements for your scratched lenses each time you have reached out on this issue. We understand and value our grandfather and return customers and strive to provide them with the best solution possible. I apologize, but I do not see any recent requests for replacements for your order. As usual, we are happy to provide these for you, especially for those products that are scratch resistant. One of my team members will be reaching out to see how we can resolve this issue with you. Once again, I apologize if you had a bad experience and would like the chance to make this up to you. Have a great day and we look forward to helping you!
Joseph A.
I purchased a pair of ThinOptics readers for my mobile phone. I saw the glasses advertised on Good Morning America and thought the concept was brilliant. That said, I’m having issues with the adhesive that holds the glass case to phone. The battery of my mobile phone warms the adhesive causing the case to loosen and slip/slide all around the back of the phone - often covering the camera eye. I keep repositioning the case but all that’s done is schemer the glue all over the back of my phone. This began happening within the first 24 hours of adhering the case to the phone but I didn't complained to the company until now. The glue adhesive smeared all over the back of the phone, gets on my hands and clothes and now the case no longer sticks to the phone at all. I decided to thoroughly clean the case and phone, removing all the original glue and residue, and reattach with my own contact cement. We’ll see how this holds up but if it doesn’t work I’ve just ruined my cell phone cover too. I contacted ThinOptics customer support and explained my issue 5 days ago but haven’t heard back. They are known for great customer service so I’m sure I’ll hear back from them soon.
Reply from ThinOpticsJun 4, 2021
Hello Mr. Abbate, Thank you for your review, we appreciate the feedback and the opportunity to improve our services and products. I see that you were assisted by one of our team members and were supplied with a replacement case. We hope that you are satisfied with your order and our service. This isn't an issue that has been raised by many, so we are happy that you brought it to our attention. Placement/positioning is what we pride the Connect on, so we will make sure that our engineering department is aware of the issue. I do apologize for any delay that you may have had in response. We have been experiencing some system changes and may be running a few days behind schedule. Your patience and belief in ThinOptics is much appreciated and valued! Thank you again Mr. Abbate and if there is anything you need, please reach out!
Victor S.
Angel went above and beyond to replace my keychain thin optics after I jammed them into their case upside down. What more could I ask for!?! Protection against my own stupidity, that's priceless! Thanks.
Reply from ThinOpticsJun 4, 2021
That is great to hear, Victor! Thank you for the high recommendation! We appreciate hearing from you! - Lynjoe, ThinOptics
Horst S.
Best sevice ever
Reply from ThinOpticsJun 4, 2021
That is great to hear, Horst! Thank you for the high recommendation! We appreciate hearing from you! - Lynjoe, ThinOptics
John C.
I ordered 1.5 readers in error (wife just had cataract surgery..a gift) The Dr. said she needed 2.5. I reached out to somehow exchange for the right RX. They said they would take care of it by sending us replacements at no charge....Unheard of! We are so grateful. Great customer service. Great company!
Reply from ThinOpticsJun 4, 2021
That is great to hear, John! Thank you for the high recommendation! We appreciate hearing from you! - Lynjoe, ThinOptics
Allan C.
Order#SO1203722/000459878 DTD:05/9/2021-Already Refunded! Another Order#SO1203905/00046430 DTD:05/10/2021.I am not Sure whether shoul I returrn the Refunded Order.After Chat With Rhea, He apologised and replied to me that I may just keep the Refunded Order with the Glasses As A Gift.I am very impress by his "Excellent!" Service With Extra Mile!"At this round of my continuos purchase, I could not express much. I can only say A Big Thank You! And Thumbs up! I belives there are much Customer Servive Staffs like Rhea in Your Esteem Organisation ThinOptics. To be true, I have own more than 5 Glasses includes Sun Optics from your Store. Its true to say most of Thin Optics Glasses Are really "Fantastic" Thin & Light" Also Nice Designs.Thumbs Up! ThinOptics & Rhea.Thin Optics Are Worth Highly Recommended To All My Friends! Your Products "Are Value For Money Too!"Best Regards. Allan of Singapore
Reply from ThinOpticsJun 4, 2021
That is great to hear, Allan! Thank you for the high recommendation! We appreciate hearing from you! - Lynjoe, ThinOptics
