Great
Based on 1,558 reviews
ThinOptics4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.
ThinOptics (thinoptics.com) has 1,558 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
1,558 approved reviews, newest moderated first
Marc Z.
Great product overall and even better customer service! When I had an issue with the strength of glasses I ordered they took care of me.
Reply from ThinOpticsOct 24, 2024
Thank you so much for your kind words! We're thrilled to hear you love the product and had a great experience with our customer service. Your satisfaction means the world to us, and we're always here to help if you need anything else!
keironmilesyahoo.co.uk
Thinoptics have been very helpful about replacing my glasses,they couldn't have done more to help me
Reply from ThinOpticsOct 16, 2024
Thank you for your kind words! We’re so glad we could assist you with your replacement glasses. Our goal is to make things as smooth and helpful as possible, and it’s wonderful to know we met your expectations.
Smiling C.
Customer service is EXCEPTIONAL!!! Also, they 'listen' to you! If you have a great idea on how to make their product even better -- don't hold back! I've been a customer since Day 1, and they have never let me down! ENJOY : )
Reply from ThinOpticsOct 16, 2024
Wow, thank you for your amazing feedback! We’re beyond grateful to have had you with us since Day 1. It’s customers like you who inspire us to keep growing and improving. We're thrilled to hear that you feel heard and valued – your ideas and feedback mean the world to us! We look forward to continuing to serve you for many more years to come. If there's ever anything you need or any ideas you'd like to share, we're always all ears!
Sandy
I placed an order for sunglasses and mistakenly put in the wrong power. I emailed customer service to ask that it be changed but the glasses had already been shipped by the time they saw my email. Ian contacted me and sent me a replacement pair free of charge. This went above and beyond my expectations. Amazing customer service!!
Reply from ThinOpticsOct 16, 2024
Thank you so much for sharing your experience! We're thrilled to hear that Ian was able to assist you and turn things around. Mistakes happen, and we're happy we could provide a solution that exceeded your expectations. Your kind words about our customer service mean a lot to us!
Toni H.
I have not received my order yet Order# TPX709710. I know that it states has been delivered. However I never received it. How can this be resolved. Unable to send a email to resolve issue
Reply from ThinOpticsOct 11, 2024
We're sorry to hear about the issue with your order. We will look into your order issue immediately and will follow up with the carrier. I will send you an email shortly with further details and assist you accordingly.
Chris E.
Ordered 3 keychain and 3 pods for our phones. Once I received my order I noticed I ordered 3 of the products wrongs. Emailed customer support and a response a couple days later, stating they were sorry for my mistake and were shipping the correct items out to me free of charge. This is tremendous customer service, and I am very grateful for there response. The products are very nice. Glasses work great. It’s great to have a pair of lenses hanging off our keys. Thank you very much Thin Optics.
Reply from ThinOpticsOct 9, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service and that we could help resolve the mix-up with your order. It’s wonderful to know that you’re enjoying the products and find the glasses handy. Your satisfaction is our top priority, and we appreciate your support. If you need anything else or have more feedback, feel free to reach out. Thank you for choosing ThinOptics!
Jim P.
I find the thin optics glasses that have a pouch on the back of my cell phone is convenient and mandatory. If I forget my glasses I always have one on hand no matter where I am. Sometimes being able to see is important!
Reply from ThinOpticsOct 9, 2024
Thank you for sharing your experience! We’re so glad to hear that you find the ThinOptics glasses convenient and essential. It’s great to know that having them on your phone gives you peace of mind wherever you go. Being able to see clearly is indeed important! If you have any further feedback or need assistance, feel free to reach out. Enjoy your glasses!
Susan
What a great product and a great company to do business with!! I will say I’m tough on glasses. Constantly breaking These also did break but the company replaced free of charge. Pretty amazing!! Only glasses I’ll use from now on!
Reply from ThinOpticsOct 9, 2024
Thank you for your fantastic review! We’re thrilled to hear that you love our product and had a positive experience with our customer service. It’s great to know that we could assist you with a replacement. We appreciate your loyalty and look forward to serving you again in the future! If you ever need anything else, don’t hesitate to reach out.
