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About Robbins Research International
At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Couldn’t attend UPW, March 16-19. HAVE TO WORK!
Just requested 20 times! To pls respond if I could reschedule. They only have one email, and the acct rep j. Garcia , no response either. AND ALL I WANT TO DO IS RESCHEDULE. Going to check with card company to see if chargeback is feasible, since they never get back to you. $549 is a lot to me to just give it away to them. Not right.
Terri Lummie
March 31, 2023
They reached out on the 20th and said I would get a refund in a week. Never happened! Instead they took more money out of my account! Have written to their so-called virtual desk and advised them that if not rectified by Monday (apr 3), I would take their acknowledgment of refund to bank for chargeback. I like Tony robbins, but this is bad business practices.
Terri Lummie
UPDATE: was refunded for everything. Communication to this would have been nice. But thank you for taking care of this for me. Also felt confident with an enrollment with inner circle. Again, I like Tony Robbins. And thank you Kayla for passing on my info. Good job.
Reply from Robbins Research InternationalMar 18, 2023
Updated Response:
Thank you, Trr!! I appreciate your patience and am happy to hear you received your refund :) Your happiness is most important to us, and it puts a smile on my face to hear you are satisfied! If I may ever be of further assistance, please let me know. I can always be reached at tonyrobbins.com/help.
Sincerely,
Kaylie
Team Tony
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Hello! We have sent a request for further information to investigate your account. We are currently experiencing higher than normal volume due to UPW but are happy to assist! We appreciate your patience, apologize for the inconvenience and look forward to hearing from you.
Sincerely,
Kaylie
Team Tony
SI
Silva
My Life totally transform from Suffering to Thriving - Thank you Tony
I’m deeply grateful for everything that Tony Robbins teach and share with us.
The first time I knew about Tony, was when I was 15 years old. And thanks to that I create a plan of how I want my life, my graduation, married, house and kids. And I have to said during my 20’s I was on track of everything I plan and more. However, when I was a few weeks pregnant of my first child, my husband was diagnosed with a terminal cancer “Nothing we can do” (if you ever had a close experience, you know what I’m talking about)
Anyway, At that time I decided to get a Tony’s Coach and that was the best decision I made.
The situation, the experience was hard,
However “Nothing has any meaning except the meaning that we give it”
Even though the doctor “sentence” was just a few weeks of life to my husband, He staid with us 2 year more than they predicted. Those days are always going to be part of my deep transformation and I’m deeply grateful for them.
Now I’m officially a widowed with a 6 years old daughter that also received a diagnosed of autism.
I could take the path of blame, victim, hate. But I can’t because every day is a gift. It’s an opportunity to smile.
My husband passed away with 33 years of life. Is it that fair?
What is fair is that you and me live and enjoy life to the fullest.
“We know when we born, we don’t know when we go”
So today is your day to smile, to shine, and share with everyone your love and light.
Thank you Tony Robbins for allowed me to be part of the mission of bringing light and strength to others.
Blaming is the easy path, looking for solutions and options to do it better, will transform your life and the life of people around you.
Thank you to Robbins Research International Team that always help me to find a way to get access to the events and trainings.
With love,
Carolina
Reply from Robbins Research InternationalMar 18, 2023
Carolina,
Wow! Thank you for taking the time to share your story, you truly are a warrior. We are grateful to be just a small part of your beautiful journey. You have made life and your circumstances happen for you, and have inspired us deeply!
I have sent a request for more information as we would love to connect with you further!
I look forward to hearing from you :)
Sincerely,
Kaylie
Team Tony
GW
Gwendolyn
UPW March 2023
I paid for the UPW March 2023 event. First day 16th March they had technical difficulties couldn’t join the zoom. They sent everyone a Live link. Not the same can’t participate in break out sessions, no on screen participation. Not worth $495! They should have invested in a platform to support the attendance. Their fine print policy doesn’t allow for reimbursement. Waste of money.
Reply from Robbins Research InternationalMar 16, 2023
Hi Gwendolyn! We are sorry to hear you were effected by this mornings tech issue. We did utilize a live streaming link as we resolved the issue with Zoom. We completely understand the stress this caused some and appreciate your patience as we resolved the matter.
The great news is, we were able to get everything back up and running within the hour and everyone is back on their own individual links now.
Additionally, we have our "Satisfaction Guaranteed" policy in place for our events which allows you to get a full refund or can transfer to a future event if you prefer prior to the meal break on day 2 of UPW. This was included in the terms and conditions of your purchase, we are sorry if this was not communicated better and appreciate the feedback of this.
You are welcome to still join the event and continue watching with your teams by logging into your event hub at https://portal.tonyrobbins.com/events/my-events/upcoming
Or! You are welcome to access the same link and visit the helpdesk where the Customer Service Team can get your refund processed no problem.
We are happy to serve and look forward to connecting with you!
KK
Kandace K.
I never write bad reviews
I never write bad reviews, but my Credit Card was charged over $700 for the upcoming UPW virtual event that starts tomorrow Mar 13-19 and yet I never received a receipt and the hub does not show that I have a ticket to the event from which I can register. I emailed customer service multiple times, direct messaged Team Tony Robbins from the private fb group, asked for help on the website, and called multiple times over the last four days; I finally got a hold of an agent this afternoon and he said it was being worked out and to check the hub in an hour which I did and yet I still do not have a ticket for tomorrow's event from which I can register. I bought the bundle, so it appears there may have been a glitch in that program; the customer service agent told me my email was not ever associated with the purchase, yet I have updated it in the hub.
This is very disappointing and I'm very surprised by the lack of customer service response. I have no way of getting help. If you are reading this, I would appreciate help please. With such a large event, I recommend Tony beef up his CS resources.
______________________
Update: Thanks to the response from Team Tony. They did reach out to me at about 4:30 AM the day of the event and the ticket appeared in my dashboard. It did appear that perhaps there was a typo initially in the email address upon purchase; it was just very concerning to me that it took so long to get a hold of someone from CS; I believe it is true that the flood of participants was greater than expected (40K). The event is wonderful and I highly recommend it. I still would recommend more resources for Customer Service. I have updated my rating accordingly regarding the Customer Service. Thank you.
Reply from Robbins Research InternationalMar 16, 2023
Hi Kandace! We are sorry to hear you had a less than ideal experience regarding your UPW ticket. We do see your interactions with our team and apologize for the delayed response due to increased volume. This is most certainly not our standard and appreciate you bringing this to our attention!
It did appear the emails we got from you did not match the email address the ticket was purchased with, which is why the ticket was not appearing on the account you were logged into and why the team had to do some digging to identify the issue.
We do see your accounts have since been merged and you have successfully logged into your event, which is great news!
If you experience any additional difficulties or lingering questions you need assistance with, please feel free to visit the helpdesk where the Customer Service Team is standing by to serve you. In the meantime, we hope you have an incredible time full of breakthroughs!
Please let us know if we may be of further assistance.
Sincerely,
Kaylie
Team Tony
SB
Steve B.
Refund Request for coaching to a Tony Robbins Customer Service department that ceased to exist once they received my $10,000 in November
Here is a slightly redacted letter that I just sent to the seemingly non-existent customer service department:
Dear Team Tony,
When Tony Taranto signed me up for a 12 month coaching package in November, he reviewed what I should expect from the coaching and what I needed to put in. For $10,000 I was to receive 36 coaching sessions, approximately one every 10 days. Shortly thereafter he assigned Patty Moorhouse to be my coach.
Fast forward three months later, I've had only three coaching sessions, one of which she cut short, an average of less than one every 30 days. Also, one of my primary reasons for choosing the Tony Robbins coaching system was the time management and organization systems. So just imagine my surprise that I have as of yet not received one template, one chart, one graph, one list....In fact, outside of a baseball cap that was sent to me in December, I've received absolutely nothing, no emails from my coach, not even an email confirming appointments or to review assignments due. Even when I sent documents to her in December to review prior to our appointment, she never responded to my email. I fact, we never even had an appointment at all in mid or late December, she was just not in contact. Additionally, though Patty said she would arrange for me to access the Breakthrough App, that never occurred either.
When I last called Patty for our scheduled appointment on Feb. 16 at 11 am, she told me that our appointment was scheduled for 10 a.m. I asked her if that were true, why the didn’t she call me at the arranged time. She had no answer but said she would email me within the next hour to set up our next appointment. I haven’t heard from her since and today it's March 14.
I’ve subsequently sent two emails to Tony Taranto asking for a new coach as soon as possible. I haven’t heard from him either.
I have attempted numerous times to contact customer service via telephone and the only contact I’ve had with the Tony Robbins organization has been an automated response to my email to customer service. That response assured my that I would be contacted within 24-48 hours to resolve my issues. I’ve received no contact at all.
On March10 I called American Express to request a refund of my $10,000 that I was told by Tony Taranto I needed to pay upfront for the full year of coaching. I waited until now to do so to give your organization every chance to rectify what thus far has been an enormously disappointing experience. I feel scammed and cheated and had no other choice but to seek a full refund.
Please refund my $10,000 immediately.
Sincerely,
Steve Berger
Reply from Robbins Research InternationalMar 15, 2023
Hi Steve! Thank you for taking the time to submit this review. We are sorry to hear about your less than ideal experience. I have asked the Director of Coaching to reach out to you personally to get the full debrief regarding this situation so this does not happen again!
In the meantime, as you have submitted a chargeback for the charge, we are unable to immediately refund the funds to you as they are no longer in our possession. Once a chargeback is initiated, the funds are frozen within the bank until the chargeback is put in favor of the client or organization. Whoever "wins" the case, then has the funds put back into their account.
Chargeback cases do take several weeks through the organizations. I will be emailing you to go over the options we have here to try and get your funds returned as quickly as possible.
I appreciate your patience while bringing my attention to this issue! I look forward to connecting with you.
Kaylie
Team Tony
SA
Samantha
Thank you to all the people who made…
Thank you to all the people who made there honest reviews. You have saved me thousands of dollars in an event that may not take place and be cancelled while RRI walk about with no recall or question.
Reviews are powerful and yes l checked 3 pages worth.
Was online going to buy tickets and hubby said check the reviews holly molly he was right!
Thank you RRI for responding.
I wanted to join the live event in Sydney in September 2023. I feel very hesitant to join an event that after reading what has happened to others, and l don't want to be in the same situation.
Your ticket sales state no refunds but what if this is outside my control eg your event gets cancelled and then I'm out of pocket for your cancelled choice!
What happens then?
Reply from Robbins Research InternationalMar 15, 2023
Hi Samantha! It sounds like you are referring to the cancelled events held by Success Resources that Tony was scheduled to speak at during the beginning of Covid when all events were cancelled. There were some global difficulties with rescheduling and refund issues that resulted in clients leaving negative reviews thinking they were events owned by Robbins Research International. While we do work with them, we are two separate companies, therefore adding some complexities to resolutions.
That being said, it is no excuse for the experience Tony fans were provided and we are actively working through each of these with SR, including rescheduled events taking place later this year for clients still wanting to see Tony live in different regions with tickets purchased pre pandemic.
If you were effected by this or have any other issues, please let us know so we can ensure you get your desired resolution promptly.
If not, we appreciate you taking the time to read through the reviews and hope to elevate our experience in the future that will allot you the space to join us someday!
We truly wish you all the best and are here if you need further assistance :)
Sincerely,
Kaylie
Team Tony
PK
Pravina K.
The right client journey specialist makes all the difference
My Client journey specialist is awful. I paid a lot of money for the bundle package and they loaded my account incorrectly. I had to speak to multiple people to fix it and it still wasn't fixed to what I had originally purchased. I have requested multiple time for a refund and they keep ignoring my request. My recommendation is do not buy the bundle.
Edit: Genevieve called me and I was so grateful she did. She understood exactly how I felt and fixed my issue and gave me my refund back. I wish I had a client journey specialist like her from the beginning and my journey would have been what I expected. I'm sure I will be purchasing other events in the future.
Reply from Robbins Research InternationalMar 15, 2023
Updated Response:
Pravina! This is beautiful! Thank you so much for sharing :) I am happy to hear you were able to get your resolution while having your voice heard so we can be better in the future. You're incredible and I look forward to seeing all the amazing things you are going to accomplish!
Please let us know if we may be of further assistance.
Sincerely,
Kaylie
Team Tony
---------------------------------
Hi Pravina! We are so sorry to hear about this experience you have encountered. I have asked the Client Journey Team Manager to contact you regarding your resolution promptly. She indicated she has called and left a voicemail to get you taken care of! This absolutely is not our standard and I will be digging into this further to ensure it does not happen moving forward and to work to elevate our experience across the board.
Thank you for taking the time to leave this review and bring it to our attention! We will absolutely get you taken care of!
Sincerely,
Kaylie
Team Tony
ER
Edward R.
Owes people millions
Owes people millions, don’t believe the word he saids
Edit-
Please understand that his 100% guarantee for a refund is rubbish!
The company behind global motivational speaker Tony Robbins’ speaking tours in Australia owes thousands of dollars in refunds to Australians, according to several ticket holders.
Success Resources remains the booking operator for Robbins.
Maureen Baxter told news.com.au that, despite years of battling through every channel possible, she was still out of pocket the almost $5000 she paid for two “diamond” tickets for Robbins’ cancelled 2020 “Unleash the Power Within” experience at Sydney Olympic Park.
Reply from Robbins Research InternationalMar 16, 2023
Hi Edward! I appreciate the updated feedback with more context regarding your review. We completely understand your frustration and would be happy to provide more insight.
Prior to the Pandemic, Tony was contracted to speak internationally for Success Resources. This partnership has always allotted Tony the ability to connect with his international clients in person. When the world shut down, events were cancelled and there was quite a bit of uncertainty.
How Success Resources handled that client experience, was absolutely not to Tony's standard and caused not only dismay towards Success Resources, but Tony as well.
Due to Success Resources and Robbins Research International being two separate companies, RRI was very limited in options to assist with escalations due to the funds living with SR.
We have since been able to connect and mend these relationships with SR and the clients effected. We are confident they are facilitating resolutions accordingly and if they have not already, are willing to.
If there is a client who has not received the resolution they are looking for, we want to encourage them to reach out to SR. If they are not able to get a prompt resolution, please let us know so we may escalate internally to ensure we get each client taken care of!
We appreciate you bringing attention to this and are here if you need anything further.
Sincerely,
Kaylie
Team Tony