Mark F.
Does not always work,
Does not always work,. When a transaction does not successfully go through, it is very difficult to get any response from the company via email, and can never find a phone number to call, from the USA. Cannot provide order number for reference, because the order status is deleted from my account. This happened twice today. update: Hi; sorry, I never received any emails (I checked spam folder), and there were no operators available for chat, and there is no phone number posted on your website contact page, that I can find. Hence; the frustration.
Reply from TopUpJan 17, 2018
Dear Mark, Thank you for your feedback. We always welcome comments and suggestions from our customers and we constantly strive to improve the services we offer. Your last orders were canceled due to an issue with the local operator in China. Each time, we notified you by email that the recharge did not go through and that your funds will not be charged. We appreciate your business! Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.Topup.com/help_center.