Pamela Choa A.
Terrible customer service
Terrible customer service! I placed an order before Thanksgiving and two weeks passed without an update. I reached out requesting a status update and they tell me that they sent an email requesting another call to remeasure our windows. I told them I haven’t received any communications and he said there was a system glitch and the email was never sent. He proceeds to schedule the call and I ask him if I had not contacted him, what would have happened and he doesn’t know what to say. I ask if I can receive a discount for the delay and inconvenience and he says there’s nothing they can do. Super frustrating so I email customer service explaining my situation and the same guy responds saying there is nothing they can do! Is there only one guy working in your customer service department??? I requested a full refund as it was obvious they don’t care about their customers. This is a big investment and such a waste of my time and money. At least the refund was processed with no issues. Thanks for wasting my time and efforts.
Reply from UBlockoutJan 6, 2025
Pamela, first and foremost we want to sincerely apologize for the frustration and inconvenience you experienced with your order. We completely understand how disappointing it must have been to not receive updates when expected, and we deeply regret that our communication and process did not meet the high standards we aim to uphold. To clarify, there was a technical error that unfortunately prevented our system from automatically sending out the link to schedule the necessary remeasure call. This was an honest mistake on our part, and we have since fixed the glitch to ensure this doesn’t happen again moving forward. We understand that this caused an unnecessary delay and disruption for you. While we offered to expedite your order at no additional cost, we respect your decision to request a refund. We do want to highlight that we already provided a significant discount on the order, and unfortunately, that limited our ability to offer further compensation. However, we deeply regret that the solution we offered did not align with your expectations, and for that, we truly apologize. We take customer feedback seriously, and your experience will help us improve our processes and prevent future issues. We appreciate you bringing this to our attention, and we will continue to work hard to make sure this doesn't happen again. Thank you for your time, and again, we apologize for the inconvenience. If you choose to try us again, we will personally handle your order to ensure a successful delivery!