ViewrailReviews of viewrail.com

Good parts take off and went together smooth! I liked the viewrail better than other cable rail systems I’ve used. Good product and service.

Company was informative and provided great support. Emails and phone calls were answered in a timely manner. And, the product was delivered exactly as intended.

My wife and I took down a 40 year old railing that was on a balcony overlooking our great room. We replaced it with a Viewrail rod railing system. The system was easy to install and the transformation was unbelievable. Starting with ordering, delivery and technical questions your employees were extremely professional and knowledgeable. We will and have recommended Viewrail to others.

Installing a Viewrail kit was a great experience. Having never installed a rod-rail before, they thought of everything. Their instructions were easy to understand and follow. Logan Campbell was the best! He helped design our railing and followed-up on every step of the process. We couldn't be happier with the results! If you are looking for an all-in-one installation kit, Viewrail is the one!

The support was excellent throughout our project, from design/layout to final install. It was very helpful to have someone that we could reach out with questions. The project looks very good, very modern.

Worst Customer service I have ever seen . These reviews on this site have to be All fake. My job was started October 1st and still not done Stringers the wrong length and have to be remade ,Glass panels don't fit ,Treads need to be remade and 2 months later still not done .Installers just left and left everything laying around the house like we are supposed to stop All other trades until they decide to come back . Horrible experience and you have to pay in full before they will process your order Now I know why

I am a repeat customer, so that should tell you a lot about what I think of Viewrail. I like the quality and appearance of the product. I especially like the tensioning system for the cables. Getting what I ordered from Stair Supplies was a struggle because someone at the company dropped the ball - twice - and they had to resend components. But in the end they made it right. Two of the cable runs on my handrail system intersect at an angle of 120 degrees. The brackets for attaching the handrail to the posts can only accommodate angles of 90 or 180 degrees. Stair Supplies was not helpful in solving this problem. I had to go to a local machine shop and have a custom bracket fabricated. Why couldn't Stair Supplies do that for me? I don't like the pricing scheme for the products - all components for the system are lumped into an order and you have to pay for them all whether you want them or not. I would prefer to buy each component ala carte.

I feel the same way the contractor in Austin, Tx (Nov 8, 2021) felt when some of the parts were never in the original order, which delays my contractor to finish my stairs. Then when I tell them they did not send the correct parts, and I was told they are on backorder NOT because of the Pandemic....And then when they do have the tiny couplers parts in stock, that weigh less then penny, they ship more them slow boat...5 days, A WEEK TO SHIP to get these crazy small couplers, WHY SINCE IT WAS NOT MY FAULT AM I WAITING ON A SHIPMENT THAT COULD HAVE BEEN OVERNIGHTED!!@!!!!