Average
Based on 391 reviews
Viewrail3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viewrail crafts stunning floating stairs and modern railing systems that instantly elevate any space. As a fully-integrated manufacturer, Viewrail’s design experts can guide you through every stage of the process from initial designs and engineering through finished installation.
Viewrail (viewrail.com) has 391 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
391 approved reviews, newest moderated first
John
I am extremely pleased with my Viewrail solution. It was easy to order and affordable. The solution had great video installation instructions making it easy to install. I have received compliments from everyone who sees the rails and I couldn't be happier. Your customer support was first rate. A "10 Star" all the way around!
Mary J P.
Thank you for your product The installation is complete and we love it. There have been compliments from the neighbors. I wish that you were also located in NY. The East Coast has many homes that could take advantage of your beautiful railings. Such an open area and great views are possible. Thank you Mary J. Papadopoulos
John
Easy system to install. Looks awesome!
Kay
Our order for a floating stair system [many thousands of $$$] was dropped off a liftgate, by R+L carriers, while I was watching! So far, the ViewRail company has only offered us $100 to compensate for a delivery gone very wrong...the stair pieces were taken out of the carton by the guys delivering it. I called as this was happening and that's the advice ViewRail gave me, to accept the delivery no matter what...I think it's lawyer time!
Dan M.
Having a problem and then being dodged when there is a problem is not emblematic of good customer service. I ordered parts on a rush and the order was mishandled in-house and got lost. When I tried to find out what happened I was hung up on and left in limbo. I had to spend hours of my time chasing someone who could resolve my issue (if indeed it does get resolved.)
Hank
Very helpful guidance on project planning. All materials and tools needed; excellent videos for instruction. Results are fantastic.
Liz V.
I WOULD NEVER RECOMMEND OR BUY ANYTHING FROM THIS COMPANY EVER AGAIN. Support is horrible after the sale. Couldn't get ahold of them. Wrong parts were sent. Was a terrible hassle to get support's help with anything and when we finally got replacement parts, the parts sent were incorrect. Step-by-step instructions are inadequate. We completed installation in spite of it all. I'm glad my husband is creative, handy, and has a lot of tools as he fabricated several pieces to make things work.
Dm L.
Great experience, Staff very pleasant and helpful. I just love my new railings, quality is exceptional.
