Great
Based on 255 reviews
villohome.com4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“VILLOHOME” is more than just an e-commerce online store. It is established in 2018. As the name suggests, Villohome is a “Home” where a family lives, expands and thrives. Our family is not limited to just our management and our employees but our customers, suppliers, market places, Third party warehouses and all our other business associates are parts of our family. We aim to be an ultimate flooring destination for our customers by providing them great quality products, wide range of collection, faster delivery and affordable prices. Backed by extremely disruptive minds with years of experience, Villohome possesses international market knowledge, attention to detail and supply chain know-how to meet the expectations of our customers at all times. Everything that we say and that we do, we literally believe in it. “We have got your back” is our promise to all our clients and its reflected in every decision that we make and every action that we take here at Villohome. We would like to make our values not only inspiring but actionable and hence we prefer to keep our values as verbs and not as nouns. Our four core values are,“Do the RIGHT thing no matter what”“Treat the customer the way you want to be treated as a customer”“Speak the truth and act truthfully under any circumstances”“Prioritise consistency over intensity”
villohome.com (villohome.com) has 255 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
255 approved reviews, newest moderated first
Janey D.
Excellent customer service
Reply from villohome.comJan 1, 2025
Hello Janey, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Kate S.
Got a couple of really sweet pendant lights. Delivery from China went well, plan for two to three weeks. Lights were nice quality and look great. Would buy from Villohome again.
Reply from villohome.comJan 1, 2025
Hello Kate, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Dakota
Never ordered anything through Villohome before, but after submitting my order online I was notified quickly of my order, it's pickup and tracking information. Very helpful friendly service they provide.
Reply from villohome.comJan 1, 2025
Hello Dakota, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Leigh Ann N.
I had the worst experience with this company. See my email to them below after cancelling our order after waiting several weeks. "You guys completely scammed us out of our order, you made us wait several weeks to only find out that you cancelled the order. Udit Kuril sent me an email explaining that our order would not send until 12/27, which we were okay with waiting on. We called your company and talked to someone over the phone who said we did not need to reply unless we want to cancel. Then yesterday, Udit Kuril emailed and said, "Can you please attend my previous email and let me know?" and not even 5 hours later he just went ahead and cancelled the order?! What is wrong with you guys? I am completely furious you wasted my time with your company. We're moving and won't have a bedframe for our new home, way to go."
Reply from villohome.comDec 9, 2024
Hello Leigh, This is Uchit from Villohome. I’m reaching out to follow up on the email we previously sent regarding your case. In that email, we provided a detailed explanation of the situation, outlining how certain automated processes beyond our control led to the issue. We also included a solution that we believe will work for you. I hope you’ve had a chance to review the email and found the proposed solution helpful. We genuinely value your satisfaction and hope this resolution meets your expectations. If you’re satisfied with the outcome, we would greatly appreciate it if you could update your review to reflect your experience after receiving the solution. Positive feedback means a lot to us and helps us continue improving our services. Thank you for your understanding. Regards, Uchit Barot VILLOHOME
Ashleigh B.
Timely emails and updates as to when my item became available.
Reply from villohome.comJan 1, 2025
Hello Ashleigh, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
LYDIA V.
I hate this app🤬
Reply from villohome.comJan 1, 2025
This customer has not purchased from us, and we requested information never returned to us either. This is definitely spam.
Graham S.
Excellent customer service, fast shipping time, offered discount, good company to do business with. Product is quality.
Reply from villohome.comDec 3, 2024
Hello Graham, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
Janet M.
fast shipping product as described!
Reply from villohome.comDec 3, 2024
Hello Janet, thank you for your purchase and your wonderful review. It was lovely to serve you and we look forward to serving you in the future as well. Regards, Villohome Team
