Average
Based on 190 reviews
VIOLETTE_FR3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
190 approved reviews, newest moderated first
Marinela
Team Violette-FR are the best costumer service providers. Had a few issues with my delivery and they responded quickly.Finally after realising that I didn’t get my package,they offered me replacement or refund. Couldn’t ask for more from a customer service
VLADENIDIS
J'ai commandé sur le site pensant recevoir mes produits assez rapidement, vu que ce sont des produits français. Quelle ne fut ma désagréable surprise de constater que mes produits viennent des USA!!! Non mais sérieux!! De plus ma commande n'est évidemment toujours pas arrivée et le tracking s'est arrêté au 18/6... Bref je ne recommencerai plus!!
Reply from VIOLETTE_FRJun 24, 2026
Bonjour, Pour vous apporter quelques précisions, une partie de notre équipe sont bien basées en France, mais toutes nos opérations logistiques et nos expéditions sont centralisées aux États-Unis. Nous sommes conscients que cela peut surprendre et nous avons immédiatement transmis votre retour à notre équipe. Concernant votre colis, je vous invite à nous contacter directement par e-mail en répondant à votre confirmation de commande ou à l'adresse [email protected].
Annalisa R.
The service assistance is one of the most effective that I have know. The answer promptly and are very willing to solve any issues. highly recommend the brand
Largos
J’ai passé 2 commandes chez violette. A la première commande, le code de réduction appliqué a finalement été refusé au moment du débit sans que je ne puisse plus intervenir. 75 euros débités au lieu des 50 annoncés et validés.Comment cela est-il possible? Seconde commande, toujours pas expédiée une semaine après validation et débit de l’achat. Le service client me dit être désolé et cherche encore à ce jour ma commande. J’ai demandé le remboursement, sans réponse pour le moment Suite a votre réponse: Cela confirme la qualité du service client. Au moins 10 mails ont été échangés sur ces deux sujets
Reply from VIOLETTE_FRJun 24, 2026
Bonjour Largos, Nous sommes sincèrement désolés pour ces mauvaises expériences avec vos deux commandes, cela ne reflète pas du tout la qualité de service que nous souhaitons vous offrir. Après vérification, nous ne parvenons pas à retrouver d'e-mail récent de votre part à ce sujet dans notre système. Nous vous invitons à nous contacter directement à l'adresse [email protected] en nous communiquant vos numéros de commande. Notre équipe fera le maximum pour clarifier la situation du code de réduction et procéder à votre remboursement au plus vite. Merci pour votre patience, nous attendons votre message pour résoudre cela ensemble.
Jennifer
I would give zero stars if I could. Order still hasn't been dispatched despite ordering a week ago. Customer service claimed to be contacting their distribution partners to find out where my order is - they never got back to me after that. I requested my order now be cancelled because there's no sign of it and they're conveniently ignoring that email too. I will now have to go and start the process of reclaiming my money back somehow. Never ever buy from this company, and if you really think you need this brand, go via a separate retailer, like Liberty if you're in the UK because then at least you'll be dealing with a UK based company with better reputation. AVOID AVOID AVOID.
Reply from VIOLETTE_FRJun 24, 2026
Hi Jennifer, Thank you for your patience, and please accept our sincerest apologies. We completely understand the frustration and we am truly sorry for the disappointment and stress this has caused you. We see our team has been in contact with you via email to find a resolution.
Maj
Violette fr has beautiful and high quality makeup and skincare. As an artist, I enjoy the visually satisfying clever colors, she uses. Always something special in formula and nuances. Visually beautiful containers. Boum Boum Milk saves my sensitive skin, Lip Nectar is brilliant as a moisturizing lipstick that becomes a pretty stain. Balm Amour I never wish to be without. Luckily the faint scent in these products doesn’t bother me. I could continue writing about all the wonderful products. The only problem for me is that the Ethyl Vanillin in some of the products make me feel nausea and I have had one skin reaction. But since the costumer service is so excellent, it’s never a problem. Shipping to Denmark is surprisingly fast
Seetha B.
This is really my aesthetic of makeup. I align with violette fr’s ethos, but rarely does a brand truly align with it themselves. I found their items to be great quality, the plume eyeshadows and blush being superb. I am looking forward to trying more of the brand. Customer service is very receptive and kind. Just the right amount of professionalism and warmth
Sue K.
Violette_Fr. makes a Bisou Balm (lipstick) in exquisite nuanced colors which brighten my face. With a smooth finish and a long lasting stain, I’ve become a fan in a short time. I can put this one on in the dark and still look great! Having lunch with a friend (very fashionable, she is)I commented on the subtle tint that stayed on her mouth throughout our meal. I ordered my Violette_Fr. as soon as I came home. I love the way it wears🩷. After wearing Bisou Balm for a short time I ordered 6 more-as gifts for friends. Equal to your product is your customer service. I was sent the wrong color on my latest order and wrote to C.S. to inquire how to get the correct one. E.Z…P.Z…they sent the correct shade out-ASAP-and I sent back a photo of the lipstick received. In a time when things are sped up by technology, but no human contact is made, I feel like a valued customer with Violette_Fr. Outstanding product and customer service! Thank you for your attention to these important details.
