Average
Based on 66 reviews
VirtualPBX3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For just $15 per user each month with no contracts, VirtualPBX delivers a single, all-inclusive cloud phone plan built with the radical simplicity that growing businesses deserve. Known as the Smarter Voice System, our platform completely eliminates confusing tiers and hidden feature gates, giving your team unlimited US calling alongside core tools like smart routing, ring groups, and mobile apps. To ensure your business never misses a critical lead, you can seamlessly add our conversational AI FrontDesk for a flat $99 a month to handle intelligent call routing and answer customer questions twenty-four-seven. The system is built to grow with you, offering an easy path into advanced messaging or full contact center capabilities as your operational needs evolve. Most importantly, you are always backed by a knowledgeable, U.S.-based support team that genuinely understands small business, ensuring you have the right people standing right behind your technology.
VirtualPBX (virtualpbx.com) has 66 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
66 approved reviews, newest moderated first
Dan
I was sold 2 pbx phones at 170 each. Once i received them called in for support and I was told to buy a router at a cost of 100. Bought a router called back and couldn't get any support. Basically wasted 500 dollars as everything is still in a box 6 months later.
Christine
The time lag is very long for the caller and the sound quality on the call is very poor. I personally wouldn't use this system again but my employer may have a different opinion
Reply from VirtualPBXOct 19, 2016
Hi Christine, We’re sorry you’ve had this experience. Sound quality can be attributed to your internet connection. We would love to chat more on this topic and share some helpful details. -Charlie, Community Specialist
John
Great product and right use of modern latest tech to manage a phone system. We operate small paddle sports rental business and found this the perfect phone solution to handle our reservation phone lines.
Reply from VirtualPBXOct 19, 2016
Hi John, We love hearing this feedback. Thanks for taking the time to share your experience with VirtualPBX. We are very inspired to hear that we are the perfect solution for your Paddle Sports Rental Business. We are committed to your businesses success! Charlie, Community Specialist
Lori
MY ISSUE STILL IS NOT RESOLVED.
Reply from VirtualPBXOct 14, 2016
Hi Lori, After checking your account overview, I can see that customer support is waiting for your response. Our customer support representative will be glad to give you a call to get the requested information. We hope to get your issue resolved as soon as possible. -Charlie, Community Specialist
Doug
We have used VPBX since the company inception in 2012. Our company uses it not only as our phone/VM system but also for ancillary service dispatch services. As such, the system's reliability is critical. VPBX has experienced a few system outages in the timeframe we have used it. Its failure created widespread disruption to our business as not only did the phone stop ringing in the office, but our service department came to a halt. Relatedly, contacting VPBX Customer Service was/is difficult. Most often, the only way to seek technical guidance was through a "chat" feature on the website - clearly not sufficient for a system outage situation. We understand VPBX recently underwent significant technical revisions which enhanced their reliability however it will take time to regain confidence in the system. We also understand VPBX has recently added service staff, expanded hours, and have live voices on the service support side. Overall - a good "product" with a questionable history of reliability and service support. We continue to use the product knowing improvements have been made and do indeed see progress thus far.
Reply from VirtualPBXOct 14, 2016
Hi Doug, First and foremost, thank you for being a loyal VirtualPBX customer. It is reviews such as this that inspire us to innovate and create reliable products. We understand we have a profound impact on your business communications, and we thank you for standing by us. We are committed to regaining your trust in our system. Charlie, Community Specialist
Kim
I never used VirtualPBX because it was not intuitive and it was cumbersome to get the help I needed to understand it.
Reply from VirtualPBXOct 14, 2016
Hi Kim, Oh no! That does not sound typical of our customer experience. Our customer success representative will be in touch today to talk about how we can help you. -Charlie, Community Specialist
Phil
I regularly have connection issues with specific phone numbers. I tend to have a wide variety of call forwarded to my number for no reason. overall the service works and the fax/vm side works well, the actual phone is rather inefficient.
Reply from VirtualPBXOct 14, 2016
Hi Phil, We’re sorry you’ve had this experience. Our customer service representative will be in touch today to talk about how we can help. -Charlie, Community Specialist
David
Sucks waste of money
Reply from VirtualPBXOct 14, 2016
Hi David, We’re sorry you’ve had this experience. Our customer service representative will be in touch today to talk about how we can help. -Charlie, Community Specialist
