Reply from Woosender AIDec 31, 2024
Thank you for sharing your feedback. We regret that your experience did not meet your expectations. Transparency and delivering quality service are our priorities, so we’d like to address the concerns raised and provide clarity regarding the timeline of our engagement and the circumstances surrounding your review.
Timeline of Events
October 22 – Onboarding
We collaborated with you to ensure compliance with TCR requirements, set up your campaign registration, and establish workflows, including creating an offer message and communication systems.
October 28 – Call with Listkit
You independently agreed to purchase 5,000 leads from Listkit, a third-party lead provider we referred. While we facilitated the connection, we do not have control over the quality or targeting of the leads they provide.
October 31 – Launch
We implemented your campaign using the leads provided by Listkit. The leads were successfully imported and messaging was launched as planned.
November – Optimization
During November, we worked diligently to address your concerns regarding lead quality and response rates. We made updates to messaging, recommended new lead sources, and extended your billing by 30 days as a courtesy to give you additional time to refine and assess your campaigns.
December – Cancellation
On December 10, you formally requested cancellation, expressing dissatisfaction with the leads, which you noted were not targeted to your client avatar. While we attempted to address these concerns, including suggesting alternative strategies and tools, you confirmed your decision to cancel.
Billing and Charges
The bill you received after cancellation was for overage charges incurred during your use of the service. These charges were related to exceeding the agreed-upon usage limits while the campaign was active. No unauthorized charges were made.
Clarification on Leads
Listkit, as a third-party provider, is independent of our company. While they delivered the leads as agreed, we do not control the quality or targeting of these leads. It’s important to note that you did receive leads, but they were not aligned with your specific client avatar, which impacted their effectiveness.
Commitment to Support
Throughout our engagement, we took proactive steps to address your concerns, including offering personalized support, refining outreach strategies, and extending courtesy billing adjustments. While we regret that these efforts did not lead to your desired outcomes, we remain committed to supporting all clients with integrity and transparency.
If you have further questions or would like to discuss this matter, please don’t hesitate to contact us directly.
