Reply from Xtreme Lashes by Jo MousselliOct 26, 2020
Dear Karen,
Thank you for your feedback. We regret to hear you did not meet certification requirements after your initial certification training. Safety and quality are at the forefront of everything Xtreme Lashes does – this extends from our certification training and support, to our extensive line of lash compatible application and retail products and includes ongoing customer success and business support.
Our comprehensive training programs were developed with the success of our Stylists, like you, in mind. Our goal has always been to ensure you have everything you need to be successful. We know that some stylists may need more than the initial hands-on training to learn how to safely and beautifully apply eyelash extensions. Therefore, we routinely offer those who purchased certification training from us, that do not meet certification requirements the first time, the opportunity to take advantage a free certification training according to the terms available at the time of purchase. Our certification goal for you is that you master the fundamentals of lash extension applications to ensure you have the confidence that you, as a beginner stylist needs to be confident to apply extensions to your clients. As you know, once you develop bad habits, it is hard to break these habits in your career.
In addition, as an Xtreme Lashes Lash Stylist, you have access to hours of online education through your account, that you can reference at any time for a refresher or to continue developing your lash application skills.
You can also utilize our Stylist Support Line, where a Certified Xtreme Lashes Trainer can provide you with live troubleshooting support to resolve any issues you may be having, or simply to provide you with business building support. Furthermore, since you are a trained Xtreme Lashes Lash Stylist, this added benefit is free to you at no additional cost.
As for our products, a team of chemists and expert Lash Stylists from Xtreme Lashes, led by Registered Nurse Jo Mousselli, have worked together to develop our products to be the very best. From our specially formulated adhesives, to our tweezers and lashes, and even our lash extension-compatible aftercare and cosmetic products, Xtreme Lashes spends extensive time in research, development, and ongoing quality testing to ensure all of our products are safe and effective for our stylists and their customers.
Finally, as you may know, we offer a variety of Loyalty Programs. The Loyal Lashista® Program is one of our most popular. The more you buy the more you save off of our already competitively priced professional lash extension application supplies and lash compatible consumer aftercare products. More information on these programs and others can be found here: https://www.xtremelashes.com/loyalty_programs.aspx
Your personal Customer Success Manager is always happy to assist you every step of the way to answer any questions, help you with product purchases, inform you of new product launches and give you the latest information ranging from new education and training programs to ensure that you are practicing the most advanced application techniques, as well as, to provide you with custom support as you advance your career.
Your success is our #1 priority and we will help and support you in using all the resources at your disposal. Please feel free to reach out to us at 877-244-5274 with any additional questions, comments, or concerns.