Acme ToolsReviews of acmetools.com

Complete waste of time. Ordered Dewalt Shelves and a week later the order was cancelled saying the shelves were discontinued. Still on the site with higher price and 10% discount. Poor business practice, I'll shop elsewhere.

I ordered a set of screwdrivers on June 11, with June 17 for delivery date. It is now June 29 as of this writing and they still have not been delivered. My first email they responded they were being shipped. That was on June 22. I have sent out four further emails without a response from this company. I am now trying to get refund for the purchase that was not received. All emails go unanswered. Do not deal with this company. They have poor customer service and do not deliver as promised.

Ordered bag, instantly they sent email confirming order. A week later tried to contact them via online and phone. No response and waited an hour on phone without getting in contact. Did the same effort to contact for 4 weeks finally on my fifth week I kindly asked to cancel order. Within 30 minutes order canceled. Do not waste your time.

We ordered a miter saw and had to return. The initial process was easy from their site, including printing the label and easy pickup. Their posted return process on their website says it will be processed within 2-3 business days upon receipt. Not only do they not show that they even receive our order on business day 3, they also never responded to the message I sent via their website last week, and I had to wait on hold for 20 minutes to finally confirm it's in their warehouse (thank goodness for FEDx delivery proof). They now say it will take 7-10 business days for the return to be processed. This was our first experience with this company. We don't do business with people who post one truth and live a different one. We call that lying to customers. We won't be back.

I ordered an item on 19 Jun 2026. Per my order confirmation, the item was expected to be delivered by 6/11 - 6/13. The item was shipped on 6/11 - well after I would've expected an order for delivery in the stated timeframe. Tracking is horrific, and once I saw they shipped it via USPS, I knew their timeframe was unrealistic. on 19 June, I submitted a query via their website & got this reply: -------- Hello David, Thank you for contacting Acme Tools. Your order 405XXXXX has shipped via USPS tracking number 94346501057XXXXXXXXXXX. I've included a link to the tracking information below for your convenience. Link to USPS Tracking Thank you, Amanda Acme Tools Customer Support -------- This is unacceptable customer service. It has been almost two weeks since I ordered this item, and my project has been on hold the entire time. Their timelines and lack of customer support are unbelievable....I will not recommend them to anyone...in fact, I will warn people to stay clear of this company.

This company came up in a spam email 'decorated' as one of their noble suppliers- disguised, like a scam. I didn't realize it until after the order, but man did I realize it. Four months to get five small but normal tools I could've bought at a Home Depot or Lowes. I never got the last two items, or the refund they still need to send me, six months later. Holy S**! These people just steal your money, why bother designing a scam when you can just steal it?

Ordered a wand for my backpack sprayer 3 weeks ago,got a update today that it shipped. It will get here sometime in July, I can only assume it is beeing delivered via turtle

Ordered a lawn spreader 8pm June 9th received June 13th. 30 pound pkg FedEx ground. I have bought drone Acme Tools before with no problem.