Great
Based on 523 reviews
Alpha Paw Inc4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Alpha Paw is built with the mission of helping your furry family to lead happier, healthier and longer lives. We are a team of pet lovers who join in passion to create amazing products you and your pets will love! We believe pets come first and this is...
Alpha Paw Inc (alphapaw.com) has 523 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
523 approved reviews, newest moderated first
Karen L. A.
I cannot believe the amazing quality of these mugs! The painting is beautiful, and I love being able to choose the size of the mug, and all the options for scenery, breeds, etc. This is truly a wonderful and personal gift idea!
Kate
The design process was super simple. LuluFam even had me approve of the artwork to make sure it was exactly how I wanted. I made one change and they were very quick to complete it. I still received my mug within 15 days! Definitely will recommend to all my friends and family!
Julia V.
It took over a month and a half to receive my order from Lulufam and once I received my 2 mugs, one was completely wrong and the one that had the correct animals on it did not have the correct fur color o the dogs. I have emailed them and they respond by saying their busy and will get back to me. There is no phone number to call.
Nicole R.
They're scammers. They sent me a defective item and don't respond to emails or messages and don't offer refunds. They also delete all negative reviews and comments from social media. I'm having to file a complaint with my credit card company. All this over a measly $30 piece of junk.
Kim
My experience was good. Took a little while to get but the quality is good!
debbie L.
Wrote a review on their site regarding my order, but realized they only post the good reviews. They are not legit enough to post negative feedback. That’s why their site rating is 5 star. I purchased 2 mugs for my sisters on December 8, 2019. Did not receive them until mid January. The writing was soooooo small and fuzzy, I had to use a magnifying glass to read the names. The layout was terrible also, placing the sisters together like lovers and animals unevenly distributed. I contacted customer service at least 4 times addressing the issue. I offered to ship them back at my expense if they would redo these cheap copy and paste mugs. They danced around it with lame excuses and did not offer a solution. I also ordered a pillow on that same date (12/08/19). Finally received it after multiple inquiries January 30. Terrible experience and products overall. Slow ship time, awful customer service, poor layout and execution of product, and an unwillingness to create customer satisfaction over cheap poorly designed mugs.
Jordan
The quality of the mug I got was great! There was a mixup on one of my dogs, but LuluFam fixed it, free of charge! I didn't even have to send the first one back. Thank you for having great customer service! My mom loves her mug :)
Gage P.
Mug took over a month to arrive and the names on it were too blurry to read. After 3 weeks of back and fourth with customer service we got a replacement that was the exact same blurry image but this time on a cracked mug
