Alpha Paw IncReviews of alphapaw.com

Great product, great business!

BEWARE I wish I could give zero stars. The good reviews are most likely fake. Please please reconsider before buying. The quality is horrendous, despite their boasting about "designers." It was grainy, and childlike quality. I would've rather thrown my money out of my car window than give this company anything; the customer service is atrocious and they refused to give me my money back because it was a "personally designed product" which again, is not just true. I am unhappy with the quality of the product that was promised one way and delivered another. I should be allowed to return and get a refund, but they flat out refuse and ignore emails.

So hard to review the pillow I ordered as it 1st came with part of a name sewn into the seam & took so long to get here. Cust. Serv. took too long to respond with a cutesy canned answer that they were busy. Finally got them to answer & they said they would re-do & send to correct recipient. Again, the wait time (now after Christmas) was forever. I sent 16 emails & received only excuses. Finally saw a mixed review on IG & replied to that person how unhappy I was. The person responding on their IG account contacted me & could not have been nicer!! She researched my order immediately & had an answer that it had just been shipped (10 days later than CS had told me) but at least I had an answer & tracking number. This person (who would not give me their name) answered any follow up questions I had promptly & politely. The pillow, which was a Christmas gift, finally reached the recipient 1/25/20 when I had ordered the original early in November. She was brought to tears feeling it was such a touching, thoughtful gift. I would like to have one for myself but I don't know if I want to go thru this again. The only thing is, the IG person said they would be happy to help if I had issues. So, this is all what makes it so hard to review. The 2nd pillow cover was perfect & as ordered. BUT their normal CS is so poorly managed. If I had not received the assistance I did from IG support, the recipient may still be waiting for her gift. Much appreciation to there IG support!! I'm still thinking about ordering one for myself.

Lulufam has been so wonderful. The products and the service is amazing. To anyone that thinks of purchasing anything should absolutely do it.

I got my first mug for Christmas and liked it so much, I got another one! Cute as anything and my coffee tastes great out of it too!

Worst customer service I have seen in my entire life. I ordered a mug plus digital version of the design. Instantly, after ordering, I realised that customs woudnt let it pass to my country so asked for canceling it. Their answer "our designers are working on it and since the job has started..." bull**it, they work with freaking photoshop layers. 2 months later I have nothing, so I asked for a reimbursement at least for the digital version, they did not even sent it over, apparently they forgot. Obviously zero help, zero understanding. I have my digital copy 1 month after christmas... Will never ever order again and I hope neither do you.

BE WARNED! Customer service for this company is atrocious! No help what so ever. I ordered a mug early December, apparently it was delivered Christmas Eve... never received ANYTHING. I've been going back and forth with post office- they're zero help either. LULUFAM just keeps sending me the tracking info over and over ( emails seem like auto mated responses) so disappointed. Not even a mention from them to re send item or give a refund. Take your business elsewhere!!

I ordered both a mug and the digital print of the artwork and received everything within two weeks. I’m beyond happy with the way the mug turned out! I did have to email customer service about how to get the digital print of my artwork and received a response the next day with the digital copy. Although I wish the digital print was automatically sent to me when the mug shipped, I do appreciate the quick response time. Overall, I’m very happy with the product and the service and would highly recommend.