Average
Based on 765 reviews
AppFolio Property Manager3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
AppFolio Property Manager (appfolio.com) has 765 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
765 approved reviews, newest moderated first
Nick B.
Great software and have been using for 10+ years now. It does exactly what we want the software to do however, we do not feel valued as a customer with the most recent price changes feel like they are trying to nickel and dime you along the way. Use to highly recommend but, would suggest looking around first before choosing now.
Binnie L.
Terrible company with AWFUL customer service and tech support and GREEDY practices. If you are having an issue and need assistance from appfolio tech support or customer service, they LITERALLY START replying 24 hours after you reach out. There is no way to call them on the phone, the option is disabled. You would have to text them and then wait 24 PLUS to hear from someone. Since the so called tech support department interact with MULTIPLE clients at the same time, good luck with a long back and forth and with long waits for them to reply. after the initial 24 hours wait, of course! Its going to take you several hours, for sure. THat's for that. Now, also, They are now charging more for features as well as started charging for EACH electronic check payment made! Run away from this company, as we are also doing. There are WAY BETTER property management softwares !!
kenneth J.
I like to split my payments, half first week of the month and half last day before rent is due. They now added a transaction fee (that was $0) to $2.49 per transaction. They make money already by companies using their application now they are ripping everyone off that are paying rent through them.
Lesley L.
I have been an AppFolio customer for 6 years. For 6 years the company pushed and pushed and pushed us to transition all of our tenants to paying via ACH. How convenient since they now charge each tenant a $2.49 processing fee to pay via ACH. AppFolio isn’t a cheap property management software. Property management companies pay them very well for the service they provide - despite the company’s failure to release any meaningful updates in quite some time. (Multiple tenant portal logs ins, anyone???? ) Even worse, their customer support is nearly non-existent these days. Talk about a bait-and-switch. Our company does not want to work with companies who do business this way.
Hank
The ACH $2.49 fee ruins this company. Also very poor customer service with no response to issues. After using for 7 years will change to a software solution that doesn’t charge residents an ACH fee to pay their rent.
Chris B.
We opted to pay the $1/door for our tenants/HOA owners. AF took the fees from our account, but *also* charged the $2.49 fee to those paying by e-check. Further, I paid my company the management fees for my HOA clients, by echeck on 8/1. AF "sat" on the fees for One Week until they transferred the fees through their clearing house.
A saas U.
The classic bait and switch. They get the landlord/PM company to get all the tenants on the electronic system and then jack up the price. Terrible customer service!
Trey D.
I'm a property manager and I pay Appfolio well, in my opinion, for the services they provide. Until recently, their service was good and their fees were reasonable. That was until they decided to go from charging my tenants $0.00 for ACH payments, to $2.49. They did not give me reasonable notice for this most unreasonable change to their service. They claimed they gave me notice in May, when in fact I received one email about it. They purposely didn't send an email to my property manager or accountant, who are the only ones who even use Appfolio. We did a research project and found that according to the AFP (Association for Financial Professionals), the median cost for an ACH transfer cost was $0.26 and $0.50. Most companies and banks, however, charge $0.00 from what we could find. This company is robbing poor people, as far as I'm concerned. Terrible PR move and a slap in the face to customers and tenants. Shame on Appfolio.
