Care.comReviews of care.com

Title: Care.com penalizes vulnerable families while protecting negligent caregivers I am sharing our experience to warn other families caring for elderly parents with dementia. Care.com took severe adverse action against our family based entirely on an unverified, retaliatory statement from a caregiver—completely bypassing any investigation into the actual facts. A caregiver hired through the platform abandoned my father, a dementia patient, in the middle of her shift, leaving him entirely unattended. When I informed her that I would be leaving a review reflecting this safety violation, she immediately submitted a false counter-report to Care.com citing "safety concerns" to protect herself. Rather than requesting proof or investigating the timeline, Care.com immediately sent automated warning letters to all of our other active caregivers. This unvetted action has severely damaged our reputation and caused us to lose critical care providers. By punishing families without verification, Care.com is actively protecting negligent workers who pose a genuine danger to vulnerable adults, while stripping families of the support they desperately need. Proceed with extreme caution.

I signed up thinking I was signing up for one month…then I tried to cancel it immediately when the webysaid I would be billed monthly. There is no customer service phone number. Even with canceling it, they will be charging close to $12 dollars month for six months and then bill the full amount thereafter. They are sneaky and dishonest and there is no way to address the problem, that’s how they get you.

I’ve had a really positive experience using Care.com. I especially appreciate the quality of the families, and how well the available positions seem to match my experience, preferences, and desired rate. The communication process is also incredibly easy, which makes connecting with potential employers simple and stress-free. I really value being able to communicate directly, ask questions, and get a better understanding of each family and position before moving forward. Overall, I appreciate how the app helps connect caregivers with families who are a good fit for one another. It has made the process of finding quality opportunities much easier and more enjoyable. I would definitely recommend it to other caregivers looking for reliable, quality positions!

A very reliable application, the best for my house cleaning business

I would NOT use care.com. They allow caregivers on there that are willing to abandon elderly patients and show up possibly on drugs. They do not support those who actually need the care. They are a scam and have 0 customer service help. Use at your own discretion. There are other service providers who actually care about people instead of taking your money and scamming you.

Having to pay a monthly membership to speak with a provider is a terrible policy.

It’s very easy to research care givers and see which skills best match your needs. It does take quite a bit of review as a post will attract many who aren’t necessarily qualified for your job. I was very pleased with the person we hired. The recent background check was helpful. Keep in mind that you will also have a background check to protect the caregiver. There is a lot of upsell for additional services , but I wouldn’t say that they were superfluous … just not needed in my case. Remember that this is an initial broker , not a group that needs to be continuously involved moving forward.

At first I was kinda bummed that I needed to pay a lot for the membership just to be able to message people, but it ended up being worth it. We were able to interview quality candidates and found a wonderful part time nanny for our daughter. It’s also very nice because you can find different pay ranges and hour amounts depending on what you need and all the workers are background checked. It made us feel very safe in hiring through care.com.